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Occasional Contributor
Posts: 6
Registered: ‎04-15-2017

The camera was disconnected during downloading

Has anyone ever come up with a real solution for this error from the Windows 10 version of EOS Utility? Happens with my R5 and all the latest camera and computer updates. Tethered, using the Canon R5 supplied USB-C cable on the computers power port.

This is apparently NOT a new problem - did some searching and there are posts about it going back as far as 2010. How many images it will download before the error occurs varies - sometimes just 2 or 3, ocassionally as many as 20 - but it invariably gets the error at some point.

 

And yes I know I can just take the cards out and plug into PC, but that is just a work around. BTW, same problem with my 6DMk2, so not just the R5.

 

VIP
Posts: 11,807
Registered: ‎08-13-2015

Re: The camera was disconnected during downloading

There are hardware and software prerequisites for the Canon software.  Simply running Windows 10 does not fully meet the requirements.  One commonly overlooked requirement is an Intel chipset.  Another is using a USB port expander.

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"Doctor told me to get out and walk, so I bought a Canon."
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Occasional Contributor
Posts: 6
Registered: ‎04-15-2017

Re: The camera was disconnected during downloading

I have all that.
VIP
Posts: 11,807
Registered: ‎08-13-2015

Re: The camera was disconnected during downloading


@Windsun33 wrote:
I have all that.

What exactly does that mean?  If you are using a USB port expander, then that is probably the issue.

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"Doctor told me to get out and walk, so I bought a Canon."
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