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New Contributor
Posts: 4
Registered: ‎05-11-2019
Accepted Solution

RAW to JPEG not working!

Hello everyone,

Whene ver i convert something from raw to anything i get this error

 

IMG_1024.CR2 ---> IMG_1024.JPG
Could not save. Unsupported image.

Why is that?

New Contributor
Posts: 4
Registered: ‎05-11-2019

Re: RAW to JPEG not working!

35.PNG

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Reputable Contributor
Posts: 519
Registered: ‎01-25-2018

Re: RAW to JPEG not working!

When that dialog box first opens, does it show the directory for the processing file and output file near the top of the dialog box?  Any chance that the output file directory doesn't exist or is invalid?

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
New Contributor
Posts: 4
Registered: ‎05-11-2019

Re: RAW to JPEG not working!

No the output file exists you can see that the cr2 files have a ? makr on top of the images and i have no idea 

 

131.png

Honored Contributor
Posts: 5,706
Registered: ‎11-13-2012

Re: RAW to JPEG not working!

What version of DPP and what camera model?

 

Perhaps there is a compatibility conflict. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Reputable Contributor
Posts: 519
Registered: ‎01-25-2018

Re: RAW to JPEG not working!

[ Edited ]

I agree with John with those question marks appearing on the images that it could be a compatibility conflict between your camera and the version of DPP. 

 

What version of DPP are you using?  Click on help in the menu bar and then about and it will provide the version, 4.10.20.1 is the most recent version and you can also check for and update under the help command.

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
Honored Contributor
Posts: 5,706
Registered: ‎11-13-2012

Re: RAW to JPEG not working!

Found this:

https://photography-on-the.net/forum/showthread.php?p=18067197&i=i87773916
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎05-11-2019

Re: RAW to JPEG not working!

MA MAN!!! It worked! You were correct, i needed the latest version Smiley Sad

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