05-09-2020 02:08 PM
I have exactly the same issue with my brand new EOS 2000D / Rebel T7. However, i'm trying to register to image.canon.
I can do everything else, even conect to Lightroom and import images, I've updated the firmware, I have even checked that the programs have access through my firewall and the do. But nothing has helped.
AND I HAVE NO VIRUS! Not even Coronavirus
Did anyone ever resolve the issue??
05-10-2020 01:09 AM
Is EOS Utility giving you the SSL certificate error or is it coming directly from image.canon? One thing I would recommend just in case is attempting the registration through a different web browser, maybe even in the private browsing/incognito mode so that you know there are not conflicts with anything in the cache.
05-10-2020 04:19 AM
05-10-2020 08:37 AM
In case you haven't done so already, I suggest that you download the latest version of EOS Utility. You can do that by visiting www.canoneos.com.
On the new page that loads, click on DRIVERS & DOWNLOADS link on the top right. Enter your camera model in the prompt, select it from the options that load under the box, and then press the GO button. Then download the latest version of EOS Utility, unzip the file, and then install it.
If problems persist, please elaborate on what version of Windows you are running and what kinds of anti-virus and/or web-security programs you have on your computer.
05-10-2020 09:12 AM
05-10-2020 09:20 AM
If you've followed the suggestions of the Subject Matter Expert (SME), and you're still having problems, we suggest reaching out to support for one-on-one assistance via your My Canon Account at canon.us/account
If you're not in the USA, you'll find contact information for support in your country HERE.
05-12-2020 08:48 PM
06-05-2020 03:21 PM
Not much help from Canon Support so far.
Thank you for your reply.
This is a strange error which I haven’t come across before, and as such may be the result of a faulty install of EOS Utility. Please follow the instructions below to uninstall and then reinstall the latest version of the EOS Utility which will hopefully resolve the issue.
I hope that this resolves the issue, however if it persists, please do not hesitate to contact us again.
Unfortunately the issue persists!