04-16-2018 06:44 PM
I have an EOS750D and normally you can send pictures through the WIFI but you need to register for some services and you do that with the Web services registration tool.
There is an auto update service that needs to run but mine is crashing as it is not starting directly the software. Then it cannot update the SSL certificate.
Does it sound familiar to anyone and what should I do to make it work again ?
Thanks in advance for your help ?
04-16-2018 08:54 PM
At first glance it sounds like a permission problem. Can you run the update program manually (e.g., from a user running as an administrator) instead of letting it try to start automatically? It's the update program that's crashing, right?
04-17-2018 01:57 AM
04-17-2018 06:59 AM
Thank you for your answer.
Yes it is indeed.
It's my own laptop and I'm always logging in as administrator.
I went into the program files folder and try to start it manually and it failed just the same.
I've also tried to re-install the program and that didn't work.
I'm opened to any suggestions. 😊
Sounds like a potential issue with the laptop. You should contact Canon Support, 1-800-OK-CANON. They will want to know the details about your laptop, for sure.
Can you connect to the camera using the EOS Utility?
04-17-2018 08:03 AM
EOS Utility likes to start automatically when the computer comes up. I guess it's grasping at straws (because it implies a bug that Canon should certainly have caught in testing), but I'd make sure that the autostart is disabled, just in case that's what's getting in the way of the auto-update.
Or, alternatively, maybe the auto-update needs the autostart in order to run correctly. So if it isn't on, turn it on and see if that helps.
04-18-2018 06:27 PM - last edited on 04-28-2018 12:00 PM by Danny
Still, I am having this error. I tried all the things as written above but did not get success. If is there any other solution then kindly explain. [link removed]
04-28-2018 12:32 PM
I've contacted Canon and they are suggesting that my computer has a virus that prevents the correct launch of the update service. (Thanks Canon !)
I will desinstall any other canon software that might be conflicting with the EOS softwares and see what happens.
Thanks for your help anyways.
05-27-2018 05:28 AM - edited 05-27-2018 05:31 AM
try removing your SD card while the camera syncs with your computer. you have to be connected to the net as his will update your ssl. this worked for me today.