Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 7
Registered: ‎01-04-2019

Problem with DDP4. Photos stuck in there.

Hi . A new member to the Canon world. Bought the Eos 800d . Practised on a fuji fine pix and the old Canon 350. Both set up to store in raw. Runing a windows 7 desk top and used the windows ac wizard to convert to jpg and save. no probs .

  I know want too edit raw and move on .  I have installed the soft ware , pictures show up and I can edit a picture but can not move from there.  Click on save , go back and nothing happens apart from the same image as edited .

  In my picture libery it just shows the microsoft broken pic image. In my files it just shows a date folder. Imposable to convert from raw - jpg.  Microsoft shows various instructions ...change file name , done..no change. 

 

  Also tried useing another picture editor that I know is ok  ...Gimp....just shows no images found that match your search.

     Driver issue ?   Windows issue ?

 

Any help please ...thanks.

 

Respected Contributor
Posts: 1,085
Registered: ‎02-06-2013

Re: Problem with DDP4. Photos stuck in there.

[ Edited ]

After editing your RAW file, select under File the option "Convert and Save" where you can select the file type to be saved, including jpeg.

 

Here is where you can download an instruction manual for DPP 4.9 from Canon Malaysia (first link I found on internet)

Instruction Manual

================================================
Diverhank's photos on Flickr
Occasional Contributor
Posts: 7
Registered: ‎01-04-2019

Re: Problem with DDP4. Photos stuck in there.

Thanks so much , will be very usefull for the future.

 

Photos still stuck in ddp4 .  Tried all the correct converting and saveing before . Can not move them , save or convert to a different format. All I can do is edit the photos and there stuck there .

 

Windows 7 my pictures just shows a folder date ,  click shows windows pic icon on all pics.  Pics are not converting to file or showing .

 

 

Respected Contributor
Posts: 1,085
Registered: ‎02-06-2013

Re: Problem with DDP4. Photos stuck in there.

I'm sorry I am not much help here.  It sounds like a compatibility with your computer.  You don't happen to have a 32 bit Windows 7?  DPP4 is supposed to work with 64 bit only.

================================================
Diverhank's photos on Flickr
Occasional Contributor
Posts: 7
Registered: ‎01-04-2019

Re: Problem with DDP4. Photos stuck in there.

64 bit computer

 

Occasional Contributor
Posts: 7
Registered: ‎01-04-2019

Re: Problem with DDP4. Photos stuck in there.

Is it worth deleting all ddp4 programs and reinstalling?
Occasional Contributor
Posts: 7
Registered: ‎01-04-2019

Re: Problem with DDP4. Photos stuck in there.

An update on my problem  .

 

Looks like the problem is with my pc and not the software . Now instaled on a lap top and working fine .

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement