01-09-2017 10:31 PM
It used to be that Canon iMage Gateway would always email me with an extra copy of any email picture I sent from my WiFi Powershot 700 HS. Now I can't even get mail when I tell the camera to send it directly to me (the registered email on Canon Gateway) , even though any other recipient still gets the link. I noticed that Canon iMage Gateway has sucessfully sent mail from several different addresses in the past, including email@example.com, firstname.lastname@example.org and email@example.com. Has anyone else experienced this? I am thinking about setting up a new Gateway account with an email I don't care about, just so I can send to the account I really do want.
01-09-2017 11:28 PM
It's possible that the images are still being sent but they are getting re-directed to your junk mail/ bulk or spam folders. We recommend checking there to see if the missing images can be located.
01-10-2017 04:57 PM
Please log into your account, then check your settings. To do this, click on the three lines at the top right-hand side of the screen, then click on "Edit Profile".
On the next screen, please double-check that your email has been correctly entered. Next, scroll down, and ensure that "Receive notifications from Canon" has a checkmark in front of it. Now, click on "Next" to confirm your settings, then click on the [Confirm] button.
If you continue to encounter difficulty, I recommend that you try a different email address.
01-11-2017 05:12 PM
Thanks, but no luck. I even changed my Gateway account email address, but the one in question still does not receive Canon emails, nor are they in the trash or junk folders. Next I will contact my mail admistrators to see if they are somehow intercepting the Canon messages. Of course I update the camera each time I change a setting online.