04-21-2020 10:08 AM
Hi, I try to send photos by e-mail from my mobile and my mobile application image.app failed with message: "An error has ocurred." What happened?
04-21-2020 10:17 AM
So that the Community can help you better, we will need to know exactly what model camera you're using.
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
04-21-2020 10:27 AM
Oh, i am sorry, my camera model: EOS-6D and my mobile Samsung A6. I registered e-mails under image.canon.
04-21-2020 02:01 PM
My problem concerns the image.canon mobile application, not my camera. The application does not send photos to the specified e-mail addresses, returning the message: "An error has ocurred."
04-21-2020 07:42 PM
I am sorry you ran into difficulties. We recommend uninstalling the application and then re-installing on your mobile.
04-21-2020 08:12 PM
We're sorry to hear. If you wouldn't mind, please let the community know what is the exact error message you receive?
04-21-2020 08:28 PM
I wrote about it in my first post. When I start sending a photo by e-mail by pressing the "send" button I receive the error message: "An error was occured." Nothing more.
04-21-2020 08:53 PM
Thank you for letting us know. We will forward this to our engineering department for review.