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Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Mobile image.canon trouble

Hi, I try to send photos by e-mail from my mobile and my mobile application image.app failed with message: "An error has ocurred." What happened?

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Moderator
Posts: 1,756
Registered: ‎10-25-2012

Re: Mobile image.canon trouble

Hello!

So that the Community can help you better, we will need to know exactly what model camera you're using. 


Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Re: Mobile image.canon trouble

Oh, i am sorry, my camera model: EOS-6D and my mobile Samsung A6. I registered e-mails under image.canon.

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Re: Mobile image.canon trouble

My problem concerns the image.canon mobile application, not my camera. The application does not send photos to the specified e-mail addresses, returning the message: "An error has ocurred."

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Respected Contributor
Posts: 1,076
Registered: ‎10-17-2012

Re: Mobile image.canon trouble

PiotrS, 

 

I am sorry you ran into difficulties.  We recommend uninstalling the application and then re-installing on your mobile. 

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Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Re: Mobile image.canon trouble

I reinstalled the application, but it still doesn't work. What can I do next?

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Respected Contributor
Posts: 1,076
Registered: ‎10-17-2012

Re: Mobile image.canon trouble

PiotrS, 

We're sorry to hear.  If you wouldn't mind, please let the community know what is the exact error message you receive? 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Re: Mobile image.canon trouble

I wrote about it in my first post. When I start sending a photo by e-mail by pressing the "send" button I receive the error message: "An error was occured."  Nothing more.

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Occasional Contributor
Posts: 14
Registered: ‎04-19-2020

Re: Mobile image.canon trouble

Here is a screenshot. 

 

20200422_023437.png

EOS 6D, EF 24-105 mm 1:4 L IS USM, EF 50mm 1:1,8 II, Speedlite 580 EX II
Respected Contributor
Posts: 1,076
Registered: ‎10-17-2012

Re: Mobile image.canon trouble

PiotrS, 

Thank you for letting us know.  We will forward this to our engineering department for review. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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