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New Contributor
Posts: 1
Registered: ‎01-03-2018

Re: Image Not Supported

This is happening to me right now, i own a canon eos rebel T6 and need the videos on my camera to be on my phone. I have no problem transfering images, but it says "this image is not supported" when i attempt to transfer videos. 

Esteemed Contributor
Posts: 4,702
Registered: ‎06-25-2014

Re: Image Not Supported

You might try copying them from the camera to a computer and then from the computer to the phone.

Bob
Boston, Massachusetts USA
Honored Contributor
Posts: 7,177
Registered: ‎08-13-2015

Re: Image Not Supported


RobertTheFat wrote:

You might try copying them from the camera to a computer and then from the computer to the phone.


And, once they are on the computer, use the Movie Utility to convert them.

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New Contributor
Posts: 1
Registered: ‎02-13-2018

Re: Image Not Supported

Hey! I’m having the exact same problem right now. Did you figure out how to get the videos downloaded?

Product Expert
Product Expert
Posts: 737
Registered: ‎10-17-2012

Re: Image Not Supported

Hello leousm, 

The Camera Connect app is able to handle video transfer from compatible EOS DSLR cameras provided the movie was recorded in the MP4 recording format.  If the movie is in the MOV recording format the application is unable to transfer it. 

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