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Image Not Supported

Dessie3263
Apprentice

All of a sudden the canon connect app is not downloading videos on to my iOS. Is anyone else having this problem. 

14 REPLIES 14

Dessie3263
Apprentice
Thus far nothing has worked.

maddiemamurphy
Apprentice

This is happening to me right now, i own a canon eos rebel T6 and need the videos on my camera to be on my phone. I have no problem transfering images, but it says "this image is not supported" when i attempt to transfer videos. 

You might try copying them from the camera to a computer and then from the computer to the phone.

Bob
Philadelphia, Pennsylvania USA


@RobertTheFat wrote:

You might try copying them from the camera to a computer and then from the computer to the phone.


And, once they are on the computer, use the Movie Utility to convert them.

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"The right mouse button is your friend."

Hey! I’m having the exact same problem right now. Did you figure out how to get the videos downloaded?

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