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New Contributor
Posts: 1
Registered: ‎08-08-2014

Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

Image Browser just stopped working.  I have completely uninstalled it and tried re-install both from download and from original disc but no joy.  Just stops at 40%. Can you help please.  I use Windows 7 64 bit.  Have tried 32 and 64 download.

Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

[ Edited ]

I have the same issue... it stopped suddenly working under Windows 7 64 bit, while it works perfectly under Windows 8.1 pro.
I un installed and re-installed several times. Same things. Its at version 1.5.0.6. It start loading, the percentage appears, at approx 80% "stopped working due to an error" and boom. I even updated my java. Same thing.
Says it must have MS Silvelright installed. I had it installed before. Updated to the last version (ver 5). All runs fine except Image BrowserEX. Thanks for any help.

Product Expert
Product Expert
Posts: 921
Registered: ‎10-17-2012

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

Hello dinub1,

 

It is recommend that you try to uninstall completely from your computer, empty the recycle bin, reboot and then attempt the installation again.  You should download the complete utility from our web site, in the form of EOS Digital Solution Disk v. 29.1A.  Other updates can be downloaded from the same location.  If the issue persists, you may want to check the version of the OS you are using and see if everything is up to date.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

[ Edited ]

Hello Tim,

 

It is with a EOS 6D and not with an EOS 650D. But that is not the issue. I tried everything. I uninstalled using Revo uninstaller which removes all the traces from registry and from the disc. Reinstalled and unistalled multiple time, even usint the Canon Image browser EX uninstall ultility. I also downloaded digital disk ver 29.1A (was the last one... mayebe just 29.1, without an A)). Mine which came with the camera is 27.0. I unistalled. Reinstalled using 29.1. Updated all utilities. to ver 29.1. Same thing it ends with an error while it loads around 80%. Now .. this is not an issue with resources or with processor speed. I am quite a geek with computers,  and I cannot understand what is happening. Only this program. The rest works flawlessly. The OS is a Windows 7 home premium 64 bit SP1...it is up-to-date. I cannot understand what could have changed since the last time it ran fine. I am runnning multi OS on different discs. I am also periodically backing up all partitions and discs using Acronis software.

On Win 8.1 pro 64 bit it works perfectly.. but I still have most of my software installed under Windows 7.
Upon installation  and within 2 months since, it worked perfectly. Suddenly it does not work anymore.
Note this program replaces the Canon Zoom Browser EX which still works correctly and under the same OS. I uninstalled the Zoom Browser EX program, hoping maybe there is a conflict. No help. 
There is something. I don't know what that is. Thank you.


@Tim wrote:

Hello dinub1,

 

It is recommend that you try to uninstall completely from your computer, empty the recycle bin, reboot and then attempt the installation again.  You should download the complete utility from our web site, in the form of EOS Digital Solution Disk v. 29.1A.  Other updates can be downloaded from the same location.  If the issue persists, you may want to check the version of the OS you are using and see if everything is up to date.




 

Honored Contributor
Posts: 5,094
Registered: ‎06-25-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit


@dinub1 wrote:

Hello Tim,

 

It is with a EOS 6D and not with an EOS 650D. But that is not the issue. I tried everything. I uninstalled using Revo uninstaller which removes all the traces from registry and from the disc. Reinstalled and unistalled multiple time, even usint the Canon Image browser EX uninstall ultility. I also downloaded digital disk ver 29.1A (was the last one... mayebe just 29.1, without an A)). Mine which came with the camera is 27.0. I unistalled. Reinstalled using 29.1. Updated all utilities. to ver 29.1. Same thing it ends with an error while it loads around 80%. Now .. this is not an issue with resources or with processor speed. I am quite a geek with computers,  and I cannot understand what is happening. Only this program. The rest works flawlessly. The OS is a Windows 7 home premium 64 bit SP1...it is up-to-date. I cannot understand what could have changed since the last time it ran fine. I am runnning multi OS on different discs. I am also periodically backing up all partitions and discs using Acronis software.

On Win 8.1 pro 64 bit it works perfectly.. but I still have most of my software installed under Windows 7.
Upon installation  and within 2 months since, it worked perfectly. Suddenly it does not work anymore.
Note this program replaces the Canon Zoom Browser EX which still works correctly and under the same OS. I uninstalled the Zoom Browser EX program, hoping maybe there is a conflict. No help. 
There is something. I don't know what that is. Thank you.


@Tim wrote:

Hello dinub1,

 

It is recommend that you try to uninstall completely from your computer, empty the recycle bin, reboot and then attempt the installation again.  You should download the complete utility from our web site, in the form of EOS Digital Solution Disk v. 29.1A.  Other updates can be downloaded from the same location.  If the issue persists, you may want to check the version of the OS you are using and see if everything is up to date.


I haven't used Imagebrowser, but I have tried to install it once or twice. IIRC, it failed because I didn't have a camera with me. Apparently it wants to know what camera it's installing for; and given that, it must be communicating with the camera somehow. Have you done anything to the camera since the last time the program installed and ran correctly? If, for example, you installed Magic Lantern or compromised the camera's firmware in some other manner, it could be a game changer. Can you try installing it with a different camera, just for a sanity check? 


 

Bob
Philadelphia, Pennsylvania USA
Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

[ Edited ]

@RobertTheFat wrote:

@dinub1 wrote:

Hello Tim,

 

It is with a EOS 6D and not with an EOS 650D. But that is not the issue. I tried everything. I uninstalled using Revo uninstaller which removes all the traces from registry and from the disc. Reinstalled and unistalled multiple time, even usint the Canon Image browser EX uninstall ultility. I also downloaded digital disk ver 29.1A (was the last one... mayebe just 29.1, without an A)). Mine which came with the camera is 27.0. I unistalled. Reinstalled using 29.1. Updated all utilities. to ver 29.1. Same thing it ends with an error while it loads around 80%. Now .. this is not an issue with resources or with processor speed. I am quite a geek with computers,  and I cannot understand what is happening. Only this program. The rest works flawlessly. The OS is a Windows 7 home premium 64 bit SP1...it is up-to-date. I cannot understand what could have changed since the last time it ran fine. I am runnning multi OS on different discs. I am also periodically backing up all partitions and discs using Acronis software.

On Win 8.1 pro 64 bit it works perfectly.. but I still have most of my software installed under Windows 7.
Upon installation  and within 2 months since, it worked perfectly. Suddenly it does not work anymore.
Note this program replaces the Canon Zoom Browser EX which still works correctly and under the same OS. I uninstalled the Zoom Browser EX program, hoping maybe there is a conflict. No help. 
There is something. I don't know what that is. Thank you.


@Tim wrote:

Hello dinub1,

 

It is recommend that you try to uninstall completely from your computer, empty the recycle bin, reboot and then attempt the installation again.  You should download the complete utility from our web site, in the form of EOS Digital Solution Disk v. 29.1A.  Other updates can be downloaded from the same location.  If the issue persists, you may want to check the version of the OS you are using and see if everything is up to date.


I haven't used Imagebrowser, but I have tried to install it once or twice. IIRC, it failed because I didn't have a camera with me. Apparently it wants to know what camera it's installing for; and given that, it must be communicating with the camera somehow. Have you done anything to the camera since the last time the program installed and ran correctly? If, for example, you installed Magic Lantern or compromised the camera's firmware in some other manner, it could be a game changer. Can you try installing it with a different camera, just for a sanity check? 


 


No Tim or Robert.. here is what it does. When you download the software package from Canon, if you don't have the camera connected to the PC.. all it does it asks you for the camera body serial number. Once you provide it, and program finds it's valid, then it allows you to download the package and all is good... It is not camera dependent.. but it may be S/N dependent... without a camera connected or providing the correct serial number, Canon wont allow you to download the package...But I have the original disc coming with the camera...  that is not it... Sorry... Thank you for your time anyway...

Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

I also have a Rebel 3Ti... so what? That camera uses Zoom Browser EX and not image Browser EX, which is a new software.
It does not work on Win 7 suddenly, though it works fine on Windows 8.1 Pro...
I never have such software problem so far with any Canon Utility. They are generally very reliable...
Honored Contributor
Posts: 5,094
Registered: ‎06-25-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit


@dinub1 wrote:
I also have a Rebel 3Ti... so what? That camera uses Zoom Browser EX and not image Browser EX, which is a new software.
It does not work on Win 7 suddenly, though it works fine on Windows 8.1 Pro...
I never have such software problem so far with any Canon Utility. They are generally very reliable...

Now you've got me really confused. Are you saying that Zoombrowser exhibits the same behavior as Imagebrowser, i.e. runs under Windows 8.1 but not under Windows 7? That would certainly point to a recent Windows 7 update causing an incompatibility. But that whole scenario is strongly counterintuitive. I could swear that one reason users were herded onto the Imagebrowser bandwagon was that Zoombrowser wasn't compatible with Windows 8.

Bob
Philadelphia, Pennsylvania USA
Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. Eos 650D. Tried uninstall and re-install Windows 7 64bit

[ Edited ]

Robert, no. I refered to image browser Ex only. Zoom browser ex was installed on Win 7 only. Win 8.1 pro was a new OS.. So only the recent package, the one that came with EOS 6D disk was installed on Win 8.1 pro. This package does not contain the zoom browser, but the image browser Ex. So it runs ok. I am using Canon cameras for years.. 1st it was an EoS 10D, then a 50D, then the Rebel 3ti and lastly the 6D. I kept updating the software packages as new updates and disk became available. Under win 7, zoom browser ex was initially installed. And it worked for years. When the image browser ex became available, it ran in parallel with zoombrowser Ex. Under win 7. No conflict no prob. Win 8.1 runs without the zoombrowser ex. Just image browser ex. Now when problem started, and image browser ex no longer worked, i said.. maybe there is a conflict with the older zoom browser ex.. let's uninstall it. I did, but problem persists. It could be as you said, a MS win 7 update which could have screwed up the image browser ex. But to figure out which one caused that.. its a hard task. Nonetheless, I like the image browser ex interference better, its nicer than the Zoom browser ex. But now when image browser Ex stopped working under win 7, all I can do is uninstall the image browser Ex, and reinstall the oldwr Zoom browser.
A lot of work for nothing.

I believe Canon needs to collaborate with MS and figure out which MS update recently caused the incompatibility with Image browser EX (if there is one). This is very recent. Maybe 1-2 weeks or so. It worked flawlessly earlier.

Occasional Contributor
Posts: 12
Registered: ‎11-17-2014

Re: Image Browser Ex stopped working. EOS 6D. Under Windows 7 64bit

OK.. so.. I re-cecheked and I still have Zoom Browser EX under Win 8.1 pro 64 bit... running concurrently with Image Browser EX and there is no problem.

I took my time and uninstalled All Canon utilities under Windows 7 using Revo Uninstaller. One after the other. Cleaning every registry trace and folder on SSD (unistall program analyzes and does it quite easily). I also emptied the recycle bin. Rebooted.
Carefully re-installed all programs found on instl pck 29.2A (the last on Canon website). With camera connected to the PC. Rebooted again.
Also unistalled a few of the last Win 7 updates. Unfortunately, the Image Browser ver 1.5.0.6 crashes again, as before, with an error and no error text or type is indicated. I conclude, it must be a MS Update thing,  and not the Canon application (if the same program succesfully runs under Win 8.1 Pro). I raise my hands... This forces me to use Win 8.1 more...

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