11-17-2014 12:33 PM
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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11-30-2014 07:51 AM
i am trying to install SW from disk and web all programs install ok but image browser " Image Browser EX An error has occurred " thanks Ron g
It seems many have this problem. Add me to the list. I even did the uninstall / re-install thing twice precisely following the directions. I give up, I'm seriously considering sending my week old HF-500 back next week. I have a low frustration tolerance level for half-baked software. I don't have this much trouble installing CAD programs at work. OK, so I'm running Vista which is probably a mistake but still, it should work.
If I can't get it working by next Friday, it's going back.
05-20-2015 01:25 AM
Their software doesn't work on Windows 7 64 bit or it seems anything else & they keep dodging the issue, I hope you sent your camera back, if more people did they might finally get the message.