Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎07-09-2015

ITU popup message still stops all other work on iMac - but ITU has been deleted

 

Problem:  Popup window appears on Desktop, causing all work in any other non-Canon application to stop until popup message is acknowledged.  The popup window has the header "Image Transfer Utility".  The message: "Camera Web Link is not set up.  Set up Camera Web Link again."  See attached screenshot.  Popup is in upper right corner of screenshot.

 

Background:  Powershot ELPH 350 HS, purchased 2015.  Installed all associated Canon software supplied at the time:  CameraWindow, ImageBrowserEX, PhotoStitch, MapUtility, Image Transfer Utility, et al.  Fast forward to April 2020.  Per Canon website instructions, accessed (relatively) newly published image.canon.  Then the troubles began.  I am using a 2009 iMac running Mac OS 10.10.5 Yosemite.  This Mac will handle OS 10.11.x, and that's it.  Cannot run 10.12 or beyond.  I have not upgraded to 10.11.x yet because of this and other unrelated issues.  I contacted Canon Tech Support by phone in April 2020.  The support dude advised me to delete ITU from MacIntosh HD, the main drive.  After completing the call, the issue persisted.  I then deleted all Powershot 350-associated Canon software, and securely emptied the Trash.  The issue persists.  In Finder, no Canon software can be found in This Computer, All My Files, MacIntosh HD, anywhere!  Yet I am still getting a popup from ITU.  And this occurs approximately every 15-30 minutes I am at this computer, whether on- or offline.  Whatever other application I am working in, I have to close the popup before I can return to the task at hand.  Imaginably quite frustrating.

 

Fix?  As far as I am concerned, Canon is responsible for creating this problem.  I followed instructions to upgrade to image.canon.  I followed the advice of Canon Technical Support.  Still no resolution.  I want Canon to fix this.  And I refuse to pay for it.  But I am not up for a lesson in legal fine print.  Anyone have any ideas?  I will be grateful for any input.  Thanks.  -NKImage Transfer Utility popup msg.png

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement