Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎04-14-2017
Accepted Solution

I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

Recently got the EOS 5D mark IV and are now trying to install the utility software on my iMac but it will not let me install EOS utility 2 or 3.

All the other software has been installed without any problems.

Any advise please?

VIP
Posts: 11,803
Registered: ‎08-13-2015

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

I suggest that you contact Canon Support.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
VIP
Posts: 8,140
Registered: ‎11-13-2012

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

Are you installing from CD or the latest version on website?

 

Capture.JPG

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎04-14-2017

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

THX
New Contributor
Posts: 4
Registered: ‎04-14-2017

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

When it didnt work with the CD I downloaded a version from the Canon site but I'll check again and see if it is the latest version like the one in your link.

 

VIP
Posts: 8,140
Registered: ‎11-13-2012

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

[ Edited ]

That version installs fine on my MacBook Air and connects to camera (1D X) (with 10.12.4).

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎04-14-2017

Re: I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4

Yes!! it works perfectly now aftyer installing the version you suggested - many thanks for your help!!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement