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Posts: 1
Registered: ‎02-11-2019
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Help regarding Image Transfer Utility

So, I set up my account, and connect my camera to Canon Image Gateway, I do the process of installing the ITU, but when I right-click it in the taskbar to add a new camera, it asks me to log in right? It asks me for a username when I have none. Capture 234.PNGThis is very frustrating, as going to the website help just tells me "Your profile information is stored at Reset your password at" But when I go to the website that it tells me to go to, all it says is my first and last name and my email. There is no option to add a username either. Oh, and clicking "Member registration" on the  ITU just brings me to Canon Image Gateway. Which I have already logged into, AND THAT'S WHERE I FOUND THE HELP PAGE, SO NOTHING HELPS ME.

Sorry, at this point im just very frustrated, if someone could help me that would be very nice. Thank you.

Posts: 11,698
Registered: ‎08-13-2015

Re: Help regarding Image Transfer Utility

Your initial “username” could your email address.  I have never used it, though.  I do not trust my photos to the cloud.


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