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New Contributor
Posts: 2
Registered: ‎08-02-2018

Files Not Saving?

I just got done editing a .JPG, and for some reason I can't save. I would click Save As and click save at the bottom
It says "IMG_7425.JPG already exists. Do you wish to replace it?"
I click Yes
Then this message comes up
"Cannot access folder"
I don't know what it met by that. I can't save any of the photos that I have edited. It comes up with the same message each time.
Product Expert
Product Expert
Posts: 810
Registered: ‎10-17-2012

Re: Files Not Saving?

Hello AnzuNakadai, 

Is the drive that you are attempting to save to on a virtual disk, remote or networked drive?  If it's not a local disk, the program may exhibit this error message.  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
VIP
Posts: 10,921
Registered: ‎12-07-2012

Re: Files Not Saving?

What computer?  What software are you using? Is this a camera issue or your computer?

EOS 1DX and 1D Mk IV, even less and less other stuff.
New Contributor
Posts: 2
Registered: ‎08-02-2018

Re: Files Not Saving?

I'm using DPP4 which is Digital Photo Professional 4. I'm not sure if this is an error from my laptop or the program itself. The computer I'm using is a Compaq.
VIP
Posts: 10,921
Registered: ‎12-07-2012

Re: Files Not Saving?

OK that helps.

"Then this message comes up
"Cannot access folder""

 

You don't have sufficient rights to open that folder on the PC.  You need to try and save them in a folder you control.  Try saving them to your desktop.  

EOS 1DX and 1D Mk IV, even less and less other stuff.
Honored Contributor
Posts: 7,872
Registered: ‎08-13-2015

Re: Files Not Saving?


@AnzuNakadai wrote:
I'm using DPP4 which is Digital Photo Professional 4. I'm not sure if this is an error from my laptop or the program itself. The computer I'm using is a Compaq.

For whatever reason, DPP does not like to overwrite files.  Either using a different name to save the file, or either delete or move the files in the destination folder.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 1
Registered: ‎03-22-2019

Re: Files Not Saving?

[ Edited ]

@AnzuNakadai wrote:
I just got done editing a .JPG, and for some reason I can't save. I would click Save As and click save at the bottom
It says "IMG_7425.JPG already exists. Do you wish to replace it?"
I click Yes
Then this message comes up ttrockstars play
"Cannot access folder"
I don't know what it met by that. I can't save any of the photos that I have edited. It comes up with the same message each time.

I am having same problem. Any proper solution ?

Honored Contributor
Posts: 7,872
Registered: ‎08-13-2015

Re: Files Not Saving?

This is an error message from Windows. It is a common issue Windows 7/8 and platforms that were given one of those free upgrades.

It is an error created when the user/app does not have the correct permissions to access a Library folder. The most common cure is to access the folder using the Library “mechanism”, instead of navigating directly to the folder from the root directory.
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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
VIP
Posts: 10,921
Registered: ‎12-07-2012

Re: Files Not Saving?

"I am having same problem. Any proper solution ?"

 

Try running DPP4 as Administrator.

EOS 1DX and 1D Mk IV, even less and less other stuff.
New Contributor
Posts: 1
Registered: ‎06-07-2019

Re: Files Not Saving?

So this is a new issue, but it is most certainly not user based.

I am an admin on my custom built PC which runs windows 10. Something changed, because up until 1 week ago I was able to save my edits but now I can not and get this error.

It has to be a setting/update that went out (windows) that is now blocking the save feature. I am not entirely sure where to go, but I have attempted a roll back and it still doesnt change it. I also uninstalled and reinstalled DPP4 and nothing (oddly enough, I cant even open DPP4 after the reinstall.)

Any suggestions would be appreciated.

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