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New Contributor
Posts: 2
Registered: ‎03-05-2017

Re: Eos Utility problem

This is great - the EOS Utility was refusing to enable the 'shoot' button - after this it worked like a charm, thank you! "Go ahead and plug in the camera and turn it on. Open Device Manager. Under the View Menu, check "Show Hidden Devices". Scroll down to the bottom of the list, expanding categories as needed, and find "Canon Digital Camera". There may be more than one copy present. Double click on each "Canon Digital Camera" in the list, click on the Driver tab, click Uninstall, and CHECK THE BOX that says "Delete the driver software for this device." Then click OK. Do this for each entry labeled "Canon Digital Camera." Then, with your camera still plugged in and turned on, click the Action menu and choose "Scan for hardware changes". "
BOY
New Contributor
Posts: 1
Registered: ‎10-04-2017

Re: Eos Utility problem

 

Hello Canon World.

 

i need a small help from you ...i have issue with the upgrading firmware as mentioned below. i have already formated 1.2.5 and now i m triying to upgrade or upload new version. but when i clicked on the setting menu firmware to be upgraded in not highlighted. 

 

utility error.jpgutility error.jpg

Product Expert
Product Expert
Posts: 989
Registered: ‎10-17-2012

Re: Eos Utility problem

Hello BOY, 

We recommend uninstalling the EOS Utility application and reinstalling fresh from the web site.  Then try reconnecting the camera again. 

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New Contributor
Posts: 2
Registered: ‎09-07-2018

Re: Eos Utility problem

Thank you, SioMoHolic, this solved my problim, hugh dublin, ireland 7th sept 2018!
Occasional Contributor
Posts: 5
Registered: ‎01-27-2020

Re: Eos Utility problem

Crisis. In Costa Rica with my D5 MKiv. First error message: Invalid correction data for Digital Lens Optimizer. Use EOS Utility to replace the correction data.

 

Removed and replaced EOS Utility 3 (Mac). No help.

 

Updated firmware. No effect.

 

Tried a shot. Second error message: Err 70 An error prevented shooting. Turn the camera off and on again or re-install the battery. Done and done. Also changed batteries.

Product Expert
Product Expert
Posts: 989
Registered: ‎10-17-2012

Re: Eos Utility problem

knuk, 

I am sorry to hear this happens.  We recommend filling out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎01-27-2020

Re: Eos Utility problem

I am from Canada, in Costa Rica on a photo vacation. Is my vacation shot?
Moderator
Posts: 1,687
Registered: ‎07-08-2013

Re: Eos Utility problem

Hi, Knuk!  If you're based in Canada, we recommend contacting our colleagues at Canon Canada for support.  You'll find them HERE.

 

Hope this helps!

Occasional Contributor
Posts: 5
Registered: ‎01-27-2020

Re: Eos Utility problem

Is this a known problem? As I said, I am not in Canada. I am on an expensive Costa Rican vacation. My question is whether I am out of luck.
Sounds like.
New Contributor
Posts: 2
Registered: ‎09-07-2018

Re: Eos Utility problem

Dear Knuk,

I had this problem once before (and I am not sure exactly how I solved it - but I will look up and come back to you), the problem is not with the Program EOS Ulitity, (therefore you can install it any number of times with no solution), the problem may be with your Computer, (MORE THAN ONE CAMERA LISTED ON YOUR COMPUTER or the same camera listed multiable times) your computer is not matching up your camera with the program, (you need to go into "control panel" and remove these extra cameras) so you have none, then restart computer and connect your camera again and all will be OK. HUGH

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