03-05-2017 05:08 PM
10-04-2017 07:18 AM
Hello Canon World.
i need a small help from you ...i have issue with the upgrading firmware as mentioned below. i have already formated 1.2.5 and now i m triying to upgrade or upload new version. but when i clicked on the setting menu firmware to be upgraded in not highlighted.
12-27-2017 05:48 PM
We recommend uninstalling the EOS Utility application and reinstalling fresh from the web site. Then try reconnecting the camera again.
01-27-2020 05:53 PM
Crisis. In Costa Rica with my D5 MKiv. First error message: Invalid correction data for Digital Lens Optimizer. Use EOS Utility to replace the correction data.
Removed and replaced EOS Utility 3 (Mac). No help.
Updated firmware. No effect.
Tried a shot. Second error message: Err 70 An error prevented shooting. Turn the camera off and on again or re-install the battery. Done and done. Also changed batteries.
01-28-2020 02:26 AM
I am sorry to hear this happens. We recommend filling out an online repair request form at the following link to setup your repair using our online service.
01-28-2020 11:16 AM
I had this problem once before (and I am not sure exactly how I solved it - but I will look up and come back to you), the problem is not with the Program EOS Ulitity, (therefore you can install it any number of times with no solution), the problem may be with your Computer, (MORE THAN ONE CAMERA LISTED ON YOUR COMPUTER or the same camera listed multiable times) your computer is not matching up your camera with the program, (you need to go into "control panel" and remove these extra cameras) so you have none, then restart computer and connect your camera again and all will be OK. HUGH