01-07-2019 05:13 PM
OK, I have a workaround.
Talked to Canon customer support, and they were extremely knowledgeable, but this falls under the category of known problems for which they don't have a solution. For whatever reason, the Canon items don't get populated into the "All Programs" folder (EOS Utiity 3.exe in particular) or into the AutoPlay list. So you can't start the app from the task bar (which opens EOS Utilities.exe (i.e. no #) which is supposed to select 2 or 3 depending upon need, but instead just generates the dreaded splash screen), All Programs list, or from AutoPlay.
Fortunately though you can start the required EOS Utility 3 (for new cameras, 2 for older) manually by going directly to the programs directory, i.e. C:\Program Files (x86)\Canon\EOS Utility\EU3\EOS Utilities 3.exe. Make a shortcut to this and use it instead of autolaunch.
01-16-2019 05:47 PM
I had the same issue after a Windows 10 update where I could not use the EOS utility over WiFi. In my case USB worked. Just figured out that if I enable Network discovery in
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings
All is well.
01-16-2019 10:43 PM
01-17-2019 08:48 AM