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Occasional Contributor
Posts: 6
Registered: ‎01-05-2019

Re: EOS utility not working

OK, I have a workaround.

 

Talked to Canon customer support, and they were extremely knowledgeable, but this falls under the category of known problems for which they don't have a solution. For whatever reason, the Canon items don't get populated into the "All Programs" folder (EOS Utiity 3.exe in particular) or into the AutoPlay list. So you can't start the app from the task bar (which opens EOS Utilities.exe (i.e. no #) which is supposed to select 2 or 3 depending upon need, but instead just generates the dreaded splash screen), All Programs list, or from AutoPlay.

 

Fortunately though you can start the required EOS Utility 3 (for new cameras, 2 for older) manually by going directly to the programs directory, i.e. C:\Program Files (x86)\Canon\EOS Utility\EU3\EOS Utilities 3.exe.  Make a shortcut to this and use it instead of autolaunch.

Occasional Contributor
Posts: 6
Registered: ‎01-05-2019

Re: EOS utility not working

Should have said "they don't know the cause", although they don't have a real solution either.
New Contributor
Posts: 3
Registered: ‎01-16-2019

Re: EOS utility not working

I had the same issue after a Windows 10 update where I could not use the EOS utility over WiFi.  In my case USB worked.  Just figured out that if I enable Network discovery in

 

Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings

 

All is well.

80D
Occasional Contributor
Posts: 6
Registered: ‎01-05-2019

Re: EOS utility not working

Checked but setting was already enabled. Turned off and back on, no change. I really think the issue is why it doesn't get populated onto the AUTO-PLAY list. My Panasonic camera is on the list so it's possible.
New Contributor
Posts: 3
Registered: ‎01-16-2019

Re: EOS utility not working

Hmm, the other thing I tried but did not think was related was to run the EOS utility in Windows 8 compatibility mode. I also made sure that the eosupnp service was allowed in the firewall for both public and private networks. Not sure on the USB front.
80D
New Contributor
Posts: 1
Registered: ‎03-03-2019

Re: EOS utility not working

This was very helpfull. It works for me
New Contributor
Posts: 1
Registered: ‎03-22-2019

Re: EOS utility not working

I literally had this exact problem the only way I fixed it was by resetting my windows install. I reset and kept my files just deleted all the apps on my computer and it fixed the problem. I don’t know what the exact cause was but I was tearing my hair out. Windows just likes to update and ruin things.
New Contributor
Posts: 1
Registered: ‎06-03-2019

Re: EOS utility not working

[ Edited ]

@danno

This is what worked for me, I had the same issue with the eos utility starting up but unable to see my camera. Turns out that my camera just couldn't find my PC on the network because I had this setting turned off, probably because of some 'optimization program' for privacy without realising it would have this effect. Thanks for your suggestion.

New Contributor
Posts: 1
Registered: ‎06-10-2019

Re: EOS utility not working

Thank you. This issue just happened to me. The EOS Utility would auto launch for my EOS R as of a week ago. Tonight (6/10/19) it would only show the "Connect an EOS Camera" window even when the camera was plugged in via USB. Manually launching the "EOS Utilities 3.exe" did the trick.
Reputable Contributor
Posts: 540
Registered: ‎01-25-2018

Re: EOS utility not working

I use the gigabit ethernet ports in my HP workstation to transfer photos from my 1DX and 1DX Mark II cameras and a couple of times per year a Windows 10 update will create an issue where I have to go through network setup on the camera bodies again to get EOS utility to automatically launch and connect. I prefer using the more physically robust RJ45 ethernet connector to the more fragile USB connector.

 

Windows 10 has to be the low point for Microsoft and I have spent more time fixing/working around Win 10 problems in the past two years than I did in decades of running prior MS operating systems.  One of the auto updates two weeks ago once again removed the properly operating and signed driver for my high res photo monitor and replaced it with a generic driver that was designed for monitors of the early 1990s. I doubt if any of the companies writing apps for Win 10 are pleased with its ill-behaved and very flaky personality.  I switched to Linux for my laptop but I need Win 10 on my HP Z820 for some of the software I run so I have to put up with its attention starved child antics.

 

Rodger

 

 

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
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