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New Contributor
Posts: 2
Registered: ‎04-26-2018

EOS utility not working

For whatever reason after a few days of not using EOS utility the software will not recognize my camera even if windows 10 does, I have turned off WiFi/NFC and connected it via usb but EOS utility does nothing with it. When I use EOS Utility 3 it just says "Connect an EOS camera." despite it already being connected. When I have used EOS utility 2 the software says "Camera is not recognized" when I launch the software and then connect the camera it immediately closes and gives that message as well.


Solutions Tried:

Double checking WiFi/NFC is disabled

Deleting the driver on windows and re-installing it (x10+)

Deleteing and re-installing EOS Utility 2 and 3 (x2)

Contacting support (they didn't seem to read my message and recomended me a solution I had already tried)

Giving up on life



EOS Rebel T6

Windows 10 Home


I just don't know what else to do


Honored Contributor
Posts: 6,538
Registered: ‎08-13-2015

Re: EOS utility not working

Try a different cable.


"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Valued Contributor
Posts: 450
Registered: ‎11-19-2017

Re: EOS utility not working

[ Edited ]


Try a different cable.

+1 what wadizzle said... 


Other possibilities:

-Plug USB directly into port on machine, not into a hub (if you are using one)

-Are you using a 3rd party AV?  If so, try disabling.  


If you are using Windows Defender for AV, thats not a problem.  

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New Contributor
Posts: 2
Registered: ‎04-26-2018

Re: EOS utility not working

It did not work

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