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New Contributor
Posts: 2
Registered: ‎07-05-2016
Accepted Solution

EOS Utility stopped working (version on windows 10)

Hi I am using EOS utilty version on windows 10 for more than 6 months on 2 different computers with excatly same settings for remote shooting with Canon EOS 100D directly connected to the PC with USB cable.

2 days ago the EOS Utility stopped launching at the start of the PC on one of my computers, I got the message "EOS Utility stopped working" and need to close the program. I uninstalled and intalled again the program but without success.

Is there a newer version that I can use?

I absolutely need to recover this program as it is part of my routine work. I cannot work without this tool.

Please help it is urgent, I have to recover this PC to provide services to my customers.

Thank you in advance!


Posts: 8,193
Registered: ‎08-13-2015

Re: EOS Utility stopped working (version on windows 10)

You can dowload the latest software for your computer, and firmware for your camera, here.


If this is an emergency, I suggest that you download the software and firmware, and call Canon Support at 1-800-OK-CANON.  Don't bother with these forums if time is of the essence.


"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 2
Registered: ‎07-05-2016

Re: EOS Utility stopped working (version on windows 10)

Hi Waddizzle! Thank you for your quick reply. I could not find any software listed for the Canon 100D but I downloaded from another website (version EOS Utility 2.14.10b Updater) and now the EOS utility could run again properly, I feel released!



New Contributor
Posts: 1
Registered: ‎07-31-2019

Re: EOS Utility stopped working (version on windows 10)

When open EOS utility , solopution for "eos utility has been stopped working"




search ".net 3.5" install latest security update (check the date visible in website)


restart your computer that time your computer will configure the windows and after completion you can use EOS UTILITY....


thank you

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