10-02-2018 09:51 AM - edited 10-02-2018 09:56 AM
For people where removing drivers, uninstalling-reinstalling various installers/upgrades, unplugging all USBs, trying YouTube registry fixes, buying an old EOS-U disc from eBay, disabling all antivirus, firewalls, etc etc STILL didn't help...(!) Gavin at the higher level of Canon UK tech phone support just solved this for me. Event Viewer showed that this problem was due to corrupt configuration files. The fix for this is: go to File Explorer > C: drive > Users > your ursername > (show hidden folders) AppData > Local > CANON_INC > delete all the folders inside CANON_INC. They're the corrupt temporary configuration files, no harm deleting them.
10-11-2018 02:40 AM - edited 10-12-2018 04:29 AM
Everything is woking with this update
10-29-2018 06:31 PM - edited 10-29-2018 06:32 PM
I spent hours trying to figure this out because the connection from the USB that was provided was never detected either on my Mac or Windows 10 PCs. I have a 7D MKII. Tried one thing that doesn't involve installing or deleting drivers or any of that!!
Simply remove the wifi card then plugin, turn camera on and if the utility doesn't start, start it up manually and it should work.
Worked on Windows 10 with Eos Utility 2 and 3 and Eos Utility on Macbook 15" mid 2015 with Sierra OS.
Hopefully, this works for many c:
05-16-2019 04:25 PM