08-25-2017 05:46 PM
Check which communication mode the M5 is set use. It can use wireless, or USB. It does not know how to swtich on its' own. YOU must set the communication mode for the method that you're using.
10-07-2017 12:47 PM
I am having the same issue with the EOS program that came with my Canon 80D, same screen etc but isn't showing the camera but following the instructions in the manual there is a screen shot of a camera listed under the camera column. I am going tio have a go at Canon next week as they should have sorted this out
12-07-2017 08:55 AM
A bit of an old post, but I have just purchased a 5DMK4 and had this issue.
I fixed it like this:
Go to the executable: C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe
Right click and choose Properties
Click on the tab Compatibility
In Compatibility mode, check Run this program in compatibility mode for Windows 8
This fixed it for me.
12-09-2017 04:14 AM
12-09-2017 11:03 AM
I have had a similar problem since the "Windows Feature" update which just got installed. It's happened in the past, but I always got around it by updating the EOS Utility software. Not this time though. I had to set Compatibility mode to Windows 8 , but on the first "EOS Utility" program - the one that didn't run at all. The second one (in C:\Program Files(x86)\EOS Utility\Eos Utility) would run, but the main options were greyed out. Setting Compatibility mode on the second program did nothing.
That last big Windows 10 update didn't go very smoothly, but I didn't see a direct effect on EOS Utility. The update did, however, reset some crucial parameters in my computer's network interfaces, which had the effect of killing off WiFi until I got the settings back in order. So if your EOSU is using WiFi to communicate with the camera, it's conceivable that that's at least part fo the problem. Setting up network interfaces isn't exactly trivial; but I happen to be a retired computer system engineer, so for me it was more a nuisance than a show stopper. For someone less computer literate, it could be a problem.
12-09-2017 08:26 PM
Luckily, I don't use a Wi-Fi connection. My camera is a 7D Mark 1, which doesn't support Wi-Fi. What the WIndows Update killed was the USB interface, which was easier to fix.