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New Contributor
Posts: 2
Registered: ‎06-02-2013

EOS Utility crash when I plug an EOS 400D on on Windows 8 64bits system


When I'm powering on my EOS 400D : EOS Utility loads, flashes on the screen, and disappears immediately.

If I'm starting EOD Utility first then it loads normaly but it crashes when I turn on the camera.

Here's the error in Windows Event Viewer :

Nom de l’application défaillante EOS Utility.exe, version :, horodatage : 0x4a51b822
Nom du module défaillant : EDSDK.dll, version :, horodatage : 0x46d40420
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0001e3e0
ID du processus défaillant : 0x15c0
Heure de début de l’application défaillante : 0x01ce5fd8291b1a9a
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Canon\EOS Utility\EOS Utility\EOS Utility.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Canon\EOS Utility\EOS Utility\EDSDK.dll
ID de rapport : 69e33fcd-cbcb-11e2-beb2-001bfcc9f802
Nom complet du package défaillant : 
ID de l’application relative au package défaillant : 

I'm using Windows 8 64bits and EOS Uility

I tried older versions - and - but still got the same problem Smiley Sad

Using the same computer everything was working fine when I ran Windows 7 64bits and EOS Uility

Can anyone help me with this issue ?


Remark : don't know if it is useful but I start my installations using the original EOS cd (containing EOS Uility1.1.0.8)

New Contributor
Posts: 1
Registered: ‎07-10-2013

Re: EOS Utility crash when I plug an EOS 400D on on Windows 8 64bits system

Smiley Sad i am having the same problem  Man Sad

Posts: 1,560
Registered: ‎10-25-2012

Re: EOS Utility crash when I plug an EOS 400D on on Windows 8 64bits system


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