07-12-2015 11:29 AM
When I start EOS Utility 2 it says that the camera connection app is already running. I tried restarting, I have uninstalled and reinstalled. Nothing works. It still says the same thing. I also tried installing the newest EOS Utility and it still says the same thing. EOS Utility 3 won't even start and EOS Utility 2 gives me the already running error. I have looked in the task manager and nothing is running. It worked just last week. I do not understand it. I am running Windows 8.1. Any suggestions?
07-12-2015 11:39 AM
What virus software are you using? And what firewall? Turn these off and try. You probably need to uninstall and re-install with these off. EOSU 3 does not work with all Canon cameras.
07-12-2015 11:50 AM - edited 07-12-2015 12:01 PM
I use AVG. I have the 6D and I am using the EF 70-200mm II 2.8. I want to use EOS Utility 2 anyway. I just keep getting the error "camera connection app is already running". It worked perfectly a week ago.
07-12-2015 03:45 PM
07-14-2015 08:18 AM
If you "excepted" EOSU in one place, you missed the other one. You need to except EOSU2 as well. You have to except both.
07-17-2015 03:06 AM
Work around for AVG instead of uninstalling or turning it off.
Open AVG, go to "Options" > "Advanced Settings" > "Exceptions" > "Add Exception" > "Select Type" & pick "Application or File"
Leave the window open...
Right click on your EOS Utility 2 shortcut > pick "Properties" and the shortcut tab. Highlight and copy the "Target" file location and paste this in the box of the AVG window, and save.
You can also put a check mark in the box for "ignore this file even when the file is moved to a new location"
This should take care of any future problems too.