08-12-2018 07:03 PM - last edited on 08-12-2018 07:17 PM by Jason
I own a rebel t6 and I've been to every forum thread that has had the same issue, most of the time it's some anti-virus that was blocking it from working but for me, this is not the case I tried uninstalling 4 times and it still hasn't worked every time I refresh it gives me an error message and I am beyond frustrated it was working fine yesterday and with seemingly no warning it just stopped working
08-12-2018 07:19 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! However, if this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
08-12-2018 08:20 PM
At what point in this process do you receive an error message? Can you also let the community know what the error message is indicating to you?
08-13-2018 05:33 PM
We recommend uninstalling the application and then reinstalling from the web site.
08-15-2018 10:06 AM
When downloading the software from our website are you using the "EOS Utility 3.8.20" or "EOS Digital Solutions Disk Software 32.9A" download?
To see if the software download being installed makes a difference I would uninstall EOS Utility. Then re-install it using the opposite download than the one used previously (with your anti-virus software temporarily disabled).
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