12-09-2020 10:44 AM
OS: Mojave 10.14.6
Camera: 5D Mark IV
Never had any problems with downloading images using EOS utility 3 until I upgraded to version 18.104.22.168. Since then I cannot download a single image to my MAC.
I cannot tell what was the old version, didn't check this as I didn't expect any issues.
Upgraded now to the latest version, 3.13, but still have the same problem, not able to download a single image
I'm still using the original USB cable that was delivered with the camera.
Anyone has an idea what I can check or change?
12-09-2020 03:45 PM
Make sure the camera is in USB mode, not NFC mode. If all else fails, contact Canon Support.
12-15-2020 07:39 PM
Contact Canon Support about this issue. Some apps that run on a Mac seem able to interfere with the Canon apps.