08-04-2021 11:30 AM
I use my M50 to record content through EOS Utility 3 (Version 3.13.30 (220.127.116.11) on my Mac (Big Sur 11.4 (20F71)) but the minute I start to do this the fan goes crazy consuming about 90% of the processor (as identified through Activity Monitor).
This renders most recordings useless due to the fan noise.
Is there anything I can do to reduce the fan noise? This seems like an issue with Canon software as no other software causes this issue
08-05-2021 03:02 AM
Thanks for checking in.
It would help to know a little more about your setup.
We look forward to your reply.
08-05-2021 04:22 AM
thanks for your reply., My responses:
Here is a video I created for a Mac expert to show the experience: https://www.loom.com/share/c2d52666f6d24414ac62981e2f5cfcd6
This video (before editing) shows how bad the fan noise is - especially at the start / when I'm not speaking: https://vimeo.com/583285182/fbea517889
08-05-2021 08:35 AM
Thanks for sending those videos. That does help us get a better sense of what you're facing.
I think the issue may be Micro HDMI to USB-C adapter that you mentioned. EOS Utility was designed to work with a USB connection. I can understand an interest to output from HDMI, but that is sending a signal that involves more processing for the computer.
If you do want to go with an HDMI output, then you may wish to look into a digital recorder with HDMI inputs. Or you could look into an I/O box with an HDMI input and a USB output. At least then the box would do some of the processing.
Another option would be to stand farther away from your computer, so that the noise is minimized.
Lastly, you may wish to experiment with our EOS Webcam Utility, which allows for livestreaming to various platforms using a USB connection. While that program does not record clips, you might be able to record clips from your livestreaming platform of choice.
You can learn more about EOS Webcam Utility and the download on the link below:
08-06-2021 03:54 AM
Thanks for this.
Apologies.I'm using Micro USB - photos attached.
I'm not worried about using a HDMI output as I'm far from advanced / expert and don't want to get involved with additional equipment expense.
Standing away from the computer isn't a feasible option as I need to be able to use my computer to move through slides. Also, the fan is so loud that it's just not practically possible as I wouldn't be able to see the screen.
I'm not live streaming but prerecording content.
I look forward to your reply as I'm keen to solve this.
08-11-2021 01:50 AM
Based on what you are experiencing I think more diagnostic information on the computer end might be necessary to see exactly what starts consuming those resources, whether it is specifically EOS Utility or some companion functon that starts when you begin the recording. If the actual functionality of what you are doing is causing the usage to go up and the fans to activate then alternative cooling may be necessary, but you would want to see if the actions consuming those resources are necessary for the functions or unneeded background functions.
08-11-2021 03:16 AM
Please have a look at this screen recording.
It's the EOS utility that consumes the resources then the fan kicks into action.
Please note I mention it's the battery that goes crazy but it's the fan.
I look forward to your response / advice.
08-12-2021 01:10 AM
Based on the resources used it makes sense the fan would turn on, aside from disabling the fan (likely overheat) the next straightforward solution would be to increase the cooling ability of the PC or otherwise reduce the heat generation. If the program itself is using that much of the computer's resources it would not seem to be able to be used in the same way with less.
08-12-2021 04:29 AM
"Based on the resources used it makes sense the fan would turn on" - so why not design software that uses less resource?
"the next straightforward solution would be to increase the cooling ability of the PC or otherwise reduce the heat generation." - But Canon EOS is the only software that cuases this problem so doesn't the problem lie with the way the software has been designed?
"If the program itself is using that much of the computer's resources it would not seem to be able to be used in the same way with less." - so this means Canon EOS Software can't be used with Mac - unless the user is happy for the fan to make an awful lot of noise?
It seems as if this is a very poorly designed piece of software, I'm afraid.