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New Contributor
Posts: 4
Registered: ‎11-22-2016

EOS Utility 3 Settings Grayed Out

I have updated the latest EOS Utility, 3.5.10 on my Mac.  When I plug in my Canon 6D, all 3 items on the main page are highlighted, but when I click on Camera Settings, all the settings are grayed out and I can't click on them.

 

Any ideas?

 

Thanks!

 

Screen Shot EOS Utility Gray Settings

Honored Contributor
Posts: 5,752
Registered: ‎11-13-2012

Re: EOS Utility 3 Settings Grayed Out

Is WiFi turned off?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎11-22-2016

Re: EOS Utility 3 Settings Grayed Out

I am plugging it in directly to my computer with a USB Cable.  Do I need Wi-fi?

Honored Contributor
Posts: 5,752
Registered: ‎11-13-2012

Re: EOS Utility 3 Settings Grayed Out

[ Edited ]

No. But if wifi is on USB communication is off. Also, what computer operating system. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎11-22-2016

Re: EOS Utility 3 Settings Grayed Out

Oh okay, yea the Wifi is off.

Highlighted
Honored Contributor
Posts: 5,752
Registered: ‎11-13-2012

Re: EOS Utility 3 Settings Grayed Out

IMG_0467.PNG

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎11-22-2016

Re: EOS Utility 3 Settings Grayed Out

Turns out it didn't like that it was on the video setting instead of picture setting.  Thanks!

New Contributor
Posts: 1
Registered: ‎10-19-2018

Re: EOS Utility 3 Settings Grayed Out

Hello everyone, it's pretty simple, just make sure the camera is on picture mode NOT video mode, you can even switch with the camera on while plugged into the computer, the menu options should turn white right away! 

 

 

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