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New Contributor
Posts: 2
Registered: ‎12-21-2019

EOS Utility 2 can't talk to EOS 70D after upgrade to Catalina

EOS Utility 2 has always worked fine for me, providing an easy way to download new images from my 70D. But after upgrading from Mojave (macos 10.14.6) to Catalina (10.15.2), the app still launches, but when I connect the camera, I get 30 seconds or so of busy indicator, then "Failed to communicate with camera. Check connections." I can get images off the card by removing the card and using a card reader, but I'd like to continue using the Utility 2 app. Any ideas?


MacBook Pro 13-Inch "Core i5" 2.3 Mid-2017

macos 10.15.2

EOS Utility 2 v. 2.14.31

EOS 70D

camera firmware 1.1.3.

 

VIP
Posts: 11,432
Registered: ‎08-13-2015

Re: EOS Utility 2 can't talk to EOS 70D after upgrade to Catalina

This latest update from Apple has been a major headache for a great number of applications, not just Canon.  Keep checking for updates from Canon and Apple.  

 

If you know how to undo the latest Apple update, then do that.  Otherwise, you will have to suffer along with the rest of the pack.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Esteemed Contributor
Posts: 3,216
Registered: ‎11-19-2017

Re: EOS Utility 2 can't talk to EOS 70D after upgrade to Catalina

Indeed EOS Utility2 - v2.14.31c Supported OS's:

 

macOS 10.14, macOS 10.13, macOS 10.12, OS X 10.11

 

EOS Utility3 doesn't support the 70D (currently) and may never.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 1
Registered: ‎01-31-2020

Re: EOS Utility 2 can't talk to EOS 70D after upgrade to Catalina

This might help: https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon-macos1015

 

Ran into the same problem today. This page shows limited functionality for 2.14.31.12 on MacOS 10.15 with a few workaround options. I was able to use Image Capture to pull images off the camera.

New Contributor
Posts: 2
Registered: ‎12-21-2019

Re: EOS Utility 2 can't talk to EOS 70D after upgrade to Catalina

Many thanks. Image Capture works.

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