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New Contributor
Posts: 4
Registered: ‎05-18-2017

Digital Photo Professional problem with RAW

Hi, I have a Canon PowerShot SX 60. And have downloades the latest version of DPP. There is no problem with the JPG format pictures. However the RAW format pictures do not show up in the programme. Instead there is a big cross. Can anybody help me?

Els

VIP
Posts: 8,152
Registered: ‎11-13-2012

Re: Digital Photo Professional problem with RAW

PoweShot 60HS?

 

What version of DPP?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎05-18-2017

Re: Digital Photo Professional problem with RAW

Hi John, thanks for reply. The camera is Powerschot SX 60 HS, the version of DPP is 4.6.10

Els

VIP
Posts: 8,152
Registered: ‎11-13-2012

Re: Digital Photo Professional problem with RAW

It looks like it should work. Did you try reinstalling the DPP software? Can you try a different program to see if that will open the files?

 

Did you get a CD with your camera? Try uninstalling DPP 4.6 and install the software that came on the CD and see if that works.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎05-18-2017

Re: Digital Photo Professional problem with RAW

Thanks, I am going to try the options you gave. Greetings Els

Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: Digital Photo Professional problem with RAW

[ Edited ]

@trautels wrote:

Hi John, thanks for reply. The camera is Powerschot SX 60 HS, the version of DPP is 4.6.10

Els


Try DPP Version 3. I believe the latest release is 3.15.0.0. DPP 4 is supposed to work with almost any Canon camera by now, but it's unreliable on RAW images (and in some cases even JPEGs) taken with older or non-DSLR cameras.

 

Incidentally, you don't have to uninstall DPP 4 in order to install DPP 3. The two versions can co-exist.

Bob
Philadelphia, Pennsylvania USA
Highlighted
New Contributor
Posts: 4
Registered: ‎05-18-2017

Re: Digital Photo Professional problem with RAW

Yes!  Version 3 is working allright, thanks a lot for your suggestions. Best greetings Els

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