02-21-2018 09:33 PM
Appreciate your prompt response. I just did uninstall from control panel as directed, (in fact, this is the 4th time) but the issue remains.This is weird. Never encountered b4 and been using DPP for years....feeling sad and lost.
Yes, I installed the latest 126.96.36.199
Hear from you when avail.
02-21-2018 09:36 PM
02-22-2018 09:47 AM
Thanks for the latest solution, Afraid it still does not work. Will search for more solution. Really sad an "old friend" got wonky.
Sincere appreciation for your assistance again.
02-22-2018 01:05 PM
Hi Jensen. Yes, it’s very frustrating when software ( or anything) suddenly stops working the way it did for no apparent reason. It’s also extremely difficult to figure out why when it’s not a universal problem. I have used DPP since version 1, and that would ha e spanned XP to W10. Never had a problem. Similarly on my MacBook from one of the “animals” to High Sierra; no problem. Hopefully someone can identify a possible source to the problem some folks are having.
02-23-2018 03:20 AM
Just to keep you updated that Canon Singapore been amazing with their follow up service to ensure my DPP issue gets fixed. Apparently, it's linked to the Microsoft Registry. They did a remote assist and conduct deductive approach. Many attempts failed till they set up another account and open the files from there and the DPP was working once again.
Thank you once again for your time and assistance.
05-12-2018 11:37 AM
Thank you very much for sharing the solution. I don't have acess to DP for months because of this problem. Creating a new account at least let me use it.