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Occasional Contributor
Posts: 5
Registered: ‎02-21-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi John,

 

Appreciate your prompt response. I just did uninstall from control panel as directed, (in fact, this is the 4th time) but the issue remains.This is weird. Never encountered b4 and been using DPP for years....feeling sad and lost. 

Yes, I installed the latest 4.7.2.1

 

Hear from you when avail.

 

Jensen 

Singapore 

 

 

Esteemed Contributor
Posts: 4,911
Registered: ‎11-13-2012

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Try this:

 

http://community.usa.canon.com/t5/Software/dpp-stops-working-on-windows-10/td-p/218581

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC
Occasional Contributor
Posts: 5
Registered: ‎02-21-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Thanks again John, will try it. Hope it works.

 

Cheers 

Jensen

Occasional Contributor
Posts: 5
Registered: ‎02-21-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi John, 

 

Thanks for the latest solution, Afraid it still does not work. Will search for more solution. Really sad an "old friend" got wonky. 

 

Sincere appreciation for your assistance again. 

 

Blessing.

Jensen 

Esteemed Contributor
Posts: 4,911
Registered: ‎11-13-2012

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi Jensen. Yes, it’s very frustrating when software ( or anything) suddenly stops working the way it did for no apparent reason. It’s also extremely difficult to figure out why when it’s not a universal problem. I have used DPP since version 1, and that would ha e spanned XP to W10. Never had a problem. Similarly on my MacBook from one of the “animals” to High Sierra; no problem. Hopefully someone can identify a possible source to the problem some folks are having. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC
Occasional Contributor
Posts: 5
Registered: ‎02-21-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi John, 

 

Just to keep you updated that Canon Singapore been amazing with their follow up service to ensure my DPP issue gets fixed. Apparently, it's linked to the Microsoft Registry. They did a remote assist and conduct deductive approach. Many attempts failed till they set up another account and open the files from there and the DPP was working once again.

 

Thank you once again for your time and assistance. 

 

Cheers

Jensen 

 

Highlighted
C18
New Contributor
Posts: 1
Registered: ‎05-12-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Thank you very much for sharing the solution. I don't have acess to DP for months because of this problem. Creating a new account at least let me use it.

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