05-25-2019 09:09 AM - last edited on 05-25-2019 09:18 AM by Danny
I am trying to run Digital Photo Professional 4.10.20 for Mac OS X on MacOs Mojave 10.14.5. It installs the software correctly, but when I try an open the app, i get the message "An Error Ocurred:. What can I do to run DPP?
05-25-2019 11:52 AM
You haven't provided much info for us beyond basic description and complaint.
Fresh install or update from previous version?
What troubleshooting steps have you tried?
Uninstalling and reinstalling?
The more you share, the easier it might be for others to help.
05-25-2019 09:51 PM - edited 05-26-2019 09:49 PM
Short answer is original, updated, and fresh isntalations. Details below.
It was working on my MacBook, but then I ran a Time Machine recover of my last backup (from when it was still working). The other Canon utilities still function as normal (e.g. EOS Utility 3), just not DPP. When I opened DPP I got "An Error Occurred" message, with no more information.
So then I first tried to reinstall it, by simply downloading the latest version and installing the newly downloaded DMG file for DPP. When I opened the updated DPP I still got "An Error Occurred" message, with no more information.
So then I deleed the app from Applciations, and cleared the recycle bin. Then downlaoded DPP DMG file again, and installed the newly downloaded DMG file. When I opened the updated DPP I still got "An Error Occurred" message, with no more information.
So now I am at a loss. Any ideas?
09-27-2019 07:49 PM
Same problem here: Had to restore my Mac from TimeMachine. DPP worked before, but does no longer do now with the error message An problem occured. Re-installed multiple times. Could not get DPP working again on my MacOS Mojave 10.14.6
09-27-2019 08:12 PM
No luck here either. It seems that Canon apps are old 32 bit (i assume) and therefore no longer wokrs on Mac. I have started using non Canon apps, which is sad.