06-17-2015 03:35 PM
I've tried installing the Canon software that came on the CD with my 5ds on a Windows 7 64bit machine. Also tried the latest version of the software from Canon's website on Mac OS X.
In DPP4, clicking on 'Remote Shooting' launches EOS Utility (if it wasn't already loaded), but then says 'EOS Utility is not ready.'. Looking at Utilitiy's window, it just says 'Connect an EOS camera'. The camera is connected and displaying a computer icon on its LCD, and Windows/Mac OS both detect an attached camera, allowing basic image-transfer functions.
Does Canon's own software for their own camera really not work with it?
Solved! Go to Solution.
06-17-2015 05:35 PM
Just a guess but did you check the minimum system requirements. Might need Win 8 rather than Win 7.
06-17-2015 05:38 PM
06-18-2015 11:07 AM
You can use wi-fi and USB but not at the same time. Do you have both trying to connect together? Try either or, not both.
06-18-2015 12:55 PM
OK, good. My next suggestion is to try DPP3. DPP4 still has some issues. Not saying that is it but .........
06-18-2015 03:52 PM
I see it is offered for the 5D Mk III page but not on the 5Ds page. So it likely will not be a solution either. Sorry.
You might try but I doubt it will work. Both versions work with my 1D Mk IV and 1Ds Mk III.
06-18-2015 09:10 PM
I can only see an updater for it on the MkIII page, not the full thing.
Download the Digital Solution Disk 29.1a and install DPP3 from it. Then apply the latest update from the Web site. Normally you'd have to install EOS Utility V2 as well; but you must already have that, or you wouldn't be able to even try DPP4.. (It's included in EOSU 3, without which I don't think DPP4 will run.)