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Occasional Contributor
Posts: 12
Registered: ‎08-27-2020

DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

I want to play the R5 .crm movie (8K raw) which I've downloaded to my Mac.

But the movie tool says:

"Cannot start RAW movie tool. Check the operating environment."

 

I am running DPP version 4.12.60.0

My Mac is running version 10.14.6

 

Does anyone know how to fix this?

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Honored Contributor
Posts: 7,049
Registered: ‎11-13-2012

Re: DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

Do you meet the specifications here:

 

Screenshot 2020-09-13 132529.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Highlighted
Occasional Contributor
Posts: 12
Registered: ‎08-27-2020

Re: DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

Yes, I meet all of those requirements.

Highlighted
Honored Contributor
Posts: 7,049
Registered: ‎11-13-2012

Re: DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

Give Canon a call at 1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Highlighted
Occasional Contributor
Posts: 12
Registered: ‎08-27-2020

Re: DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

OK - I'll try calling them.  Thanks for posting their phone #.

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