12-09-2013 11:41 PM
I have absolutely the same problem on my new Samsung Ativ 7 notebook with 1920x1080 resolution.
I think that it is some kind of incompatibility problem between Windows 8.1 and DPP.
If anybody have a solution, please, share it with us!
01-01-2014 01:42 PM
I am getting the same error on an Asus Laptop with Windows 8.1 touchscreen. I installed the software on another computer with Windows 7..... no error message! Canon needs to fix this software bug immediately.
07-17-2014 03:05 PM
I have the same problem on a new PC. It has nothing to do with display settings or video cards it is a security issue.
The program only wants to work if you have admin access to your computer. What crap. Only a real crap program would require you to have admin access to run.
There is likely a settings file(s) somewhere that you need to modify the security on so the prohgram can get read/write access to.
I have trie to find this file(s) but it is not in the Canon program folder. I will try and get a monitor tool to see what it is trying to update on startup.
Is there no techincal support from Canon? That's the problem with hardware companes they don't seem to know anything about software.
08-08-2014 12:12 AM
I have a similiar problem with Win 7. I partially solved the problem by going the the Persionalize Tab, then the Display tab.
I had the Character size set to Larger (150%). When I changed the size to Medium (125%) DPP oprned and worked ok.
It is a pain the change the Character size since a reboot is required. Being 80, I normally use the 150 size so I have to change the size and reboot after I exit DPP. This may work with Win 8. Let me know if it does. I plan to switch to Win8 soon.
07-20-2015 12:58 PM