04-17-2013 12:43 PM
We can't get Digital Photo Professional (v220.127.116.11) to open on our Windows 8, 64-bit machine. We get the following message:
We've uninstalled and reinstalled a couple of times, made sure the screen resolution is above 1024 x 768, and have tried using the compatibility troubleshooter to change DPP settings to run in 16-bit color, but nothing works. Help!
04-18-2013 08:35 AM - edited 01-17-2014 09:16 PM
It must be a problem with your set-up as DPP runs well on my Win 8 machine.
If it makes any difference 16-bit is not 'high' color. Try setting your display to 32-bit and 1920x1080.
04-18-2013 06:12 PM
Thanks... the maximum resolution for the display is 1920 x 1040, and that's where we've set it... as for color depth, Windows 8 doesn't appear to show a way to select specific numbers. And the only options within DPP are either 8-bit or 16-bit color. We must be missing something obvious, but we're still at a loss.
04-18-2013 10:32 PM - edited 04-18-2013 10:33 PM
Win 8 does not control the video settings. That will be on you video card. I am unfamiliar with 1920 x 1040. I didn't even know it existed.
04-19-2013 07:49 AM
Sorry! That was 1920 x 1080 (not 1040). I thought we needed to change the color depth, not video settings? We did try the NVIDIA control panel but the only options were for controlling the 3D settings. We'll try again, but not hopeful. Maybe I can talk my husband into giving up DPP and using Lightroom...
04-19-2013 10:14 AM - edited 01-17-2014 09:17 PM
Thumbs up on Light Room. It is leaps and bounds better than DPP.
But DPP works fine on Win 8 machines so I still suspect you have something set incorrectly. On your Nvidia Control panel you should have a Change Resolution. It is below the 3D Settings.
Mine is set at 1920x1080, which is the native format, 60hz and 32 bit which is the highest.
05-29-2013 06:54 AM
Thanks... it's a brand-new laptop, but yes, we did update the drivers, just to be sure. Thanks for the suggestion... we've given up on trying to get DPP to work, after trying everything we can think of. I'm sure we're missing something, but we sure can't figure it out.
05-29-2013 03:44 PM
This may be an issue with the way Windows magnifies the screen.
Please try this:
Right-click on the display and choose "Personalize".
In the next window that opens, choose "Display" and check the magnification. If it's greater than 100%, choose 100%. Now try the installation again.
05-31-2013 05:36 AM
Thanks for this suggestion - the magnification was set to 150%, so we changed it to 100%... but we're still getting the same failure message when we try to open DPP. We'll try a restart and maybe a reinstall of DPP and see if that helps.