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New Contributor
Posts: 3
Registered: ‎01-28-2019

DPP 4.9.20 on macOS 10.13

Hello,

 

I can't start DPP 4.9.20 on my Macbook Pro 15 mid2015, macOS 10.13 with latest updates. It gives me the message 'An error ocurred' on display, and 'AEGetDescData of non-desc type 'reco' not a good idea' in system log.

 

I've tried complete re-install, installation under other admin account, update from 4.8.30 version. Nothing helped.

 

Can somobody give me an advise, please?

 

Thank you.

Product Expert
Product Expert
Posts: 752
Registered: ‎10-17-2012

Re: DPP 4.9.20 on macOS 10.13

Hello axel-ivc, 

 

I am sorry this occurred.  When you uninstall the software, are you deleting all of the access files and then emptying the trash?  You mention not being able to start the software.  Would it be a fair assumption that so far you have been able to install it within the operating system it just won't open?   

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New Contributor
Posts: 3
Registered: ‎01-28-2019

Re: DPP 4.9.20 on macOS 10.13

Hello, Tim.

 

Thank you for your answer.

 

Yes, I'm sure that all files of DPP were wiped from my system on the time of deinstallation. I tried a couple different ways: use Canon uninstaller (that was installed with DPP); move application to the Trash, emptying it, and manually removig all directories related to DPP from filesystem.

 

By the way, the first installation of DPP was performed on a fresh macOS 10.13 after reinstallation. It refused to start from the beggining. Later, I tried to install 4.8.30 with the same result.

 

You are right, Tim. DPP installs fine. Just doesn't start Smiley Happy

 

JFI, EOS Utility 2.14.31b works as expected.

 

Thank you.

New Contributor
Posts: 3
Registered: ‎01-28-2019

Re: DPP 4.9.20 on macOS 10.13

Hello, Tim

 

Just wondering, maybe you have any news about this problem?

 

Thank you.

Product Expert
Posts: 49
Registered: ‎05-22-2018

Re: DPP 4.9.20 on macOS 10.13

Hello axel-ivc, 

 

We have not heard any news relating to your specific issue, but there has been a newer version of DPP (4.10) that was recently released. I recommend installing this version of DPP which should work as expected.

 

Please click HERE to go to a downloader for this version of DPP.

 

After installing DPP 4.10, are you able to launch the software?

 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

 

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