Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎07-13-2018

Re: DPP 4.6.10 Won't Run on OS X (Sierra & El Capitan) - "Graphics processor is not availab


@mox601 wrote:

I have the same problem on a MacBook Pro (13-inch, Mid 2012) with DPP Version 4.7.20.0: is there a way to disable usage of graphics processor before starting up dpp 4?

I don't know if this would solve the problem, since DPP runs fine on a MacBook Pro (Retina, 15-inch, Mid 2015) <snip>


Preamble

It appears that DPP 4.5.20.0 is the latest version that will run on my Late 2013 iMac, which came with OS X 10.9—or maybe 10.8—preinstalled. All later DPP versions AFAIK require
OS X 10.10, 10.11, macOS 10.12, 10.13 PREINSTALLED – UPGRADED MACHINES NOT SUPPORTED
(Quoted from Canon's documentation—emphasis mine—and verified by Canon Support, who were unable to provide a workaround for me.)

Result

Your Mid 2012 MacBook Pro (like my iMac) would have come with an unsupported OS (OS X Lion, in your case) preinstalled—and therefore will not run DPP Version 4.7.20.0. But the Mid 2015 MacBook Pro would have come with an OS (macOS Sierra) that meets the DPP 4.7.20.0 OS requirements—and therefore is able to run DPP 4.7.20.0.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement