Canon Community Canon Community
 


Reply
New Contributor
Posts: 3
Registered: ‎04-14-2021
Accepted Solution

DPP 4.14 cannot access Digital Lens Optimizer

[ Edited ]

Hi,

Please be patient with me - I am new to this forum and new to the DPP application which I have just started trying to use with my new EOS R5 and 24-105mm f4L lens.

 

When I try to edit images in DPP 4.14 and click on the "Perform image lens correction" button in the Tool Palette, the sub-window that opens has no shooting distance information displayed, the Digital Lens Optimizer tick-box is unchecked and there is a "Lens Data: No" message showing.

 

OK, I think, I must need to hit the button with the 'curly arrow' in order to download/access the data for my lens, but when I do this I get an error window pop-up that states "Lens downloading is not available. A compatible version of EOS Lens Registration Tool is not installed."

 

I am running DPP 4.14 on a Mac with BigSur OS 11.2.3.

 

When I look on the Canon UK website and look at Big Sur software support for the R5, the EOS Lens Registration Tool is not offered.  However, I do have version 1.13.10 loaded on my Mac, but if I run this with my R5 attached the Lens List reads: "This lens does not need to be registered on this camera".  The same happens if use Camera Settings> Register Lens Aberration Correction Data (which sends me to the Lens Registration Tool).

 

Am I a rookie simply doing something wrong here or is there an issue with DPP 4.14??

 

Many thanks in anticipation of any advice/help.

 

 

Esteemed Contributor
Posts: 4,752
Registered: ‎02-17-2016

Re: DPP 4.14 cannot access Digital Lens Optimizer

You are using RAW images, right?

New Contributor
Posts: 3
Registered: ‎04-14-2021

Re: DPP 4.14 cannot access Digital Lens Optimizer

Yes, I am using RAW images - I do not save JPEG's in-camera.


@kvbarkley wrote:

You are using RAW images, right?


 

New Contributor
Posts: 3
Registered: ‎04-14-2021

Re: DPP 4.14 cannot access Digital Lens Optimizer

UPDATE: Problem Solved.

No response whatsoever from Canon to my requests for help.

However, after trying many different things, I did a complete removal of ALL Canon software from my Mac and then a fresh install of all apps. This has brought the DLO function to DPP 4 to life and I am now able to download lens data.

So, in summary, a problem that is associated with updating the EOS utility, Lens Registration and DPP apps from earlier versions.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement