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Canon utilities image transfer utility has stopped working

wrnoof
Contributor

My Win7 Pro 64-bit computer give me the mesage, "Canon utilities image transfer utility has stopped working". It appears I need this utility to automatically download pics from the CANON iMAGE GATEWAY. The message comes with the following details. Can you help me get this working? I have CameraWindow installed and it works.

 

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    imagetransferutility.exe
  Problem Signature 02:    1.2.0.6
  Problem Signature 03:    524bbaa1
  Problem Signature 04:    mscorlib
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    5265d021
  Problem Signature 07:    3513
  Problem Signature 08:    79
  Problem Signature 09:    System.ArgumentException
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033

2 REPLIES 2

ebiggs1
Legend
Legend

You best bet will be to call Cannon Support.  There have been lots of problem getting this to work corretly.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

I called Canon support. Did email support, too. Both suggested uninstall/reinstall, which was no help. Other than that they had no clue. Phone support thought it might be blocked by Norton Security Suite. I turned off the firewall and AV protection and Image Transfer Utility (ITU) still won't start. Still looking. Will post back here if I find a solution.

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