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Canon camera and macOS Big Sur

Yvente
Contributor

I can not import anymore my photos (tooken with my Canon Rebel T7i) to my Mac Book Pro since the last version of macOS have been installed (macOS Big Sur 11.1).

 

I have asked Apple about this problem on their Apple community forum, link here:

https://discussions.apple.com/thread/252247293

I have also get a call from one of their senoir technicain and the problem might be from Canon where an update must be done to every Canon cameras in order to be compatible with macOS Big Sur.

 

Any idea to how to fix thos problem ? Thank you

1 ACCEPTED SOLUTION

Yessssssss problem solved using EOS Utility 3

 

The appropriate link to instal EOS Utility 3 for Rebel T7i was here:

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-utility

 

than here:

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-ca...

 

Software to instal:

EOS Utility 3.13.10 for macOS

 

Some print screen to help

 

Capture d’écran, le 2021-01-05 à 10.29.21.png

 

Capture d’écran, le 2021-01-05 à 10.25.05.png

 

 

Capture d’écran, le 2021-01-05 à 10.25.26.png

Capture d’écran, le 2021-01-05 à 10.25.43.png

 

Capture d’écran, le 2021-01-05 à 09.59.17.png

Capture d’écran, le 2021-01-05 à 10.40.06.png

Capture d’écran, le 2021-01-05 à 10.00.24.png

Capture d’écran, le 2021-01-05 à 10.32.56.png

 

In french it look like (when the camera is connected)

 

Capture d’écran, le 2021-01-05 à 10.32.16.png

 

Thank you guys for your precious help !!!!!!!!

View solution in original post

22 REPLIES 22


@laurie70D wrote:

Okay, after digging for answers... I figured out how to make it work.  Two things... #1, my WiFi on my camera was set to "enable.".... once I swtiched it to "disable" it connected AND then the EOS Utlity 3 which didn't work, somehow dropped down to EOS Utllity 2 and now it works great.  I don't exactly know how it changed versions automatically but I'm really happy I got it working.  

 

Let me know if that helps you.


This note in the download section explains the change to EOS2

 

8D3EA0D7-954E-4ADA-B0C0-4C7155D2559C.jpeg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

By accident, and in frustration, I did the same thing. Turned it off. It worked and though I still can't download (see previous post about installer crashing), it does open EOS transfer v2, which worked to download huge RAW files to my computer. I had earlier removed the card and used a card reader - which is way faster, but I need to have the WiFi working as well. Thanks for your reply

J

Wolfmusic
Apprentice
Come on Canon - we need Big Sur M-1 software please
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