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New Contributor
Posts: 4
Registered: ‎09-13-2016

Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

[ Edited ]

I am trying to utilize the Camera Connect App. with my new MKIV. I am able to connect the camera without any issue and download photos and change settings. My issue seems to be Auto Focus. Are you not supposed to be able to select a focus point on your iPhone with your finger and the camera should automatically focus on that spot? If so, this doesn't seem to work for me. The only way to focus is to either use the Manual Focus Option OR go into options and select the AF Button to appear and then use it to force the camera to Focus. In Live View you simply press the area you want to focus on, I would expect the same to be true if pressing an area on the iPhone screen, but this doesn't seem to work?

Product Expert
Product Expert
Posts: 811
Registered: ‎10-17-2012

Re: Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

Hello Sabciu, 

 

In order for ourselves and the community to help you, we would need to know which version of the iOS is currently installed on your phone.  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎09-13-2016

Re: Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

Hello, and thank you for your response. I am using an iPhone 6S Plus with iOS 10.0.1. Thank you
New Contributor
Posts: 4
Registered: ‎09-13-2016

Re: Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

[ Edited ]

I also tried it with my iPad using the same 10.0.1 iOS and it yielded the same result. If I select the Video button, and click an area on the screen using my finger, the camera does focus as expected. However, as originally posted, once I switch back to the Still Picture mode, I cannot focus on any part of the image by selecting an area with my finger.

New Contributor
Posts: 4
Registered: ‎09-13-2016

Re: Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

I have provided more detail. Please assist, thanks.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Canon 5DMIV, Canon Camera Connect App - remote live view - Auto Focus

Hi, sabciu!

 

The forum is not intended for immediate assistance, but is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist soon! However, if this is a time-sensitive matter, please reach out to our US-based technical support team via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) and they'll be happy to help.

 

Thanks!

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