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Frequent Contributor
Posts: 31
Registered: ‎01-24-2020

Can't Open Canon EU3 With Windows 10

As stated in my previous post,  I cannot get EU3 to work with Windows 10.  Does anyone know of an earlier version of the Canon Utility that WILL WORK with Windows 10,  and where to go to download it?

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Esteemed Contributor
Posts: 3,352
Registered: ‎11-19-2017

Re: Can't Open Canon EU3 With Windows 10

[ Edited ]

Greetings,

All previous versions of EU2 and 3 have worked in my environment. Windows 10 Builds 1709, 1803, 1809, 1903 and currently 1909.

 

EOS Utility versions v3.12.10, also 3.12.0, 3.11.0, 3.10.30, etc..  (and many more)

 

You can download the EOS Utility (current and previous versions) from your Camera's Support Page.

 

Enter your camera's model here:

 

https://www.usa.canon.com/internet/portal/us/home/support?tab=drivers

 

Then Software and Driver's > Select your OS. 

 

You will see downloads for the current version, as well as earlier ones.

 

Regarding your issue.  There could be several reasons why any software might not run in your unique environment.  It might be your hardware or something that exists in your OS.  Other software, missing drivers, updates, etc.

 

Unfortunately, "Can't open" isn't a good  (complete) problem description.  It doesn't tell us what you did, or what happened when you did it.  We are not there to see what's happening. 

 

Can you tell us more:

Windows 10, running on?

Build number?

Installed version of EOS Utility is?

Steps performed?

Error Messages displayed?  

 

We need something meaningful so we can try to help.  The more information you provide, about your environment, hardware, software, etc, the easier it might be for us to help identify the issue.  I cannot confirm if an earlier or later version will work, but you can definitely give it a try.  Please understand however, you will also need to tell us something more than "I am running windows 10". 

 

Thanks,

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
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