12-27-2018 07:24 AM
Camera Connect App Version: 22.214.171.124 (build 967)
IOS version: 12.1
The phone is able to connect to camera, and images on camera can be displayed.
However it failed to save images to phone.
I tried the followings but not work.
- Delete and reinstall the app
- Reset wi-di setting on camera
Anyone can advise?
12-27-2018 01:24 PM - edited 12-27-2018 02:19 PM
New member here!
I got the same issue when I try to transfer an images from my EOS R to my iPhone 8+. I've tried it both ways...transfer it from the camera and download it via the CameraConnect app. both would give me an error saying "Failed to save image". App has Read & Write permission. My iphone has 40G free space. Any Idea what else could it be?
Tech support told me to disconnect the bluetooth connection and try to transfer again with the built -in WIFI and It did not help. he said it got to be something with the phone setting which I agreed...but what is it?
Could it be IOS recent update?
12-27-2018 05:39 PM
Thank you for letting us know of this issue and we are sorry you experience issues connecting. We recommend disconnecting the camera, un-installing the software from your phone and then re-connecting the camera again.
12-27-2018 11:26 PM - edited 12-28-2018 12:12 AM
I did what you suggested and it did not help. it is not a big deal. I can always take the memory card out and transfer them with my tablet. It just a little inconveince.