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New Contributor
Posts: 1
Registered: ‎12-27-2018

Camera Connect failed to save images

 

Camera Connect App Version: 2.3.20.24 (build 967)

IOS version: 12.1

 

The phone is able to connect to camera, and images on camera can be displayed. 

However it failed to save images to phone.

 

I tried the followings but not work. 

- Delete and reinstall the app

- Reset wi-di setting on camera

 

Anyone can advise?

Thanks

 

 

 

 

Occasional Contributor
Posts: 5
Registered: ‎12-20-2018

Re: Camera Connect failed to save images

[ Edited ]

Hello All,

 

New member here!

 

I got the same issue when I try to transfer an images from my EOS R to my iPhone 8+. I've tried it both ways...transfer it from the camera and  download it via the CameraConnect app.  both would give me an error  saying "Failed to save image".  App has Read & Write permission.  My iphone has 40G free space.  Any Idea what else could it be?

 

Tech support told me to disconnect the bluetooth connection and try to transfer again with the built -in WIFI and It did not help.  he said it got to be something with the phone setting which I agreed...but what is it?

 

Could it be IOS recent update?

 

Thanks,

B

Product Expert
Product Expert
Posts: 894
Registered: ‎10-17-2012

Re: Camera Connect failed to save images

Hello boneo, 

 

Thank you for letting us know of this issue and we are sorry you experience issues connecting.  We recommend disconnecting the camera, un-installing the software from your phone and then re-connecting the camera again.    

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎12-20-2018

Re: Camera Connect failed to save images

Thanks Bokehen. the recent iOS update was related to the patents involve adjusting the size and appearance of photographs. I'll let the Apple support know.
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎12-20-2018

Re: Camera Connect failed to save images

[ Edited ]

thanks Tim
I did what you suggested and it did not help. it is not a big deal. I can always take the memory card out and transfer them with my tablet.  It just a little inconveince.

 

thanks,

B

New Contributor
Posts: 2
Registered: ‎04-23-2019

Re: Camera Connect failed to save images

Did anybody find a solution for this issue? I have the same problem on my iPhone 8 on ios 12.2 with the latest canon camera connect.

Occasional Contributor
Posts: 5
Registered: ‎12-20-2018

Re: Camera Connect failed to save images

Good news, They finally got it fixed.  I was able to do that with iOS 12.3.1 yesterday.. 

New Contributor
Posts: 4
Registered: ‎06-23-2019

Re: Camera Connect failed to save images

What was the solution?
New Contributor
Posts: 1
Registered: ‎07-05-2019

Re: Camera Connect failed to save images

Still an issue for me too!

It states ‘image failed to save’. Please help! I’ve deleted the app and reinstalled all the WiFi details on the camera.

Any help would be much appreciated!
New Contributor
Posts: 2
Registered: ‎04-23-2019

Re: Camera Connect failed to save images

The only thing that helped for me was to factory reset the iPhone and manually set it up again. When I tried to do the automatic restore process from backup, I was experiencing the same issue again. I figured it was some setting like the storage access that I declined while setting it up for the first time. And it doesn't get reset by just erasing the app. So factory reset and manual restore was the only solution for me.
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