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Occasional Contributor
Posts: 14
Registered: ‎06-04-2019

Re: Camera Connect App not working

It seems to me that it must be a software conflict between the app and the opererating systems of some phones.  I'm hoping that Canon checks it out and if doable, fixes it.

New Contributor
Posts: 2
Registered: ‎01-23-2020

Re: Camera Connect App not working

[ Edited ]

I have had the same issue all day (able to connect but as soon as I open the app, it says not connected), and after playing around with the settings, I got it working. I have an iPhone XR iOS 13.3. Go to:

Wireless Communication Settings
WiFi Settings
NFC connection - select DISABLE

I noticed the default setting is Enable and so when I reset all the settings, it still wouldn't work.

I still can't get it to connect to my MacBook though!

Hope this helps someone.

Occasional Contributor
Posts: 14
Registered: ‎06-04-2019

Re: Camera Connect App not working

Thanks for the information.  I checked and disabled the NFC connection but it didn't solve the problem for me.  It connects easily enough as usual but as soon as you try to use any of the functions it just disconnects.

 

I can connect to my MacBook without issue and it operates fine.

New Contributor
Posts: 4
Registered: ‎01-10-2020

Re: Camera Connect App not working

Thanks for the suggestion. My Android OS does'nt show a (NFC) option. I had a few others that I tried with the settings but those options greyed out the (Connect) button.

New Contributor
Posts: 2
Registered: ‎01-23-2020

Re: Camera Connect App not working

@larrylato Sorry, I should have said that I changed those settings on the camera itself, not my phone or the app.
New Contributor
Posts: 4
Registered: ‎01-10-2020

Re: Camera Connect App not working

OK thanks for clarifying but I didn't see that option in the camera side either. I get (Easy Connect) and (Manual) options, tried manual and I don't recall seeing that but I'll look again. My camera is the original 6D, perhaps the WiFi firmware is different.

New Contributor
Posts: 4
Registered: ‎02-07-2020

Re: Camera Connect App not working

I'm having the same problem, that the wifi connects but the camera connect doesn't connect to the camera.  On Monday I used it without any trouble. Now on Thursday it won't work. I tried it with two different cameras and with my iPad and iPhone. Same result.   Deleted the app and reinstalled, booted the iPad, reset the wifi info on cameras. Nothing fixes the problem.  Hope someone can figure this out. I love using the camera remote option to take pictures of birds and to download to my iPad in the field to check out the photos. 

New Contributor
Posts: 4
Registered: ‎01-04-2017

Re: Camera Connect App not working

Was the difference between Monday and Thursday that you were in the field on Monday and you iPad wasn't already connected to a WiFi network, whereas Thursday you were someplace else and it was connected to a WiFi network? If so, that would be consistent with the solution that worked for me.
New Contributor
Posts: 4
Registered: ‎02-07-2020

Re: Camera Connect App not working

I was at home both times. The first time I was downloading pictures to my iPad. The second time I was trying to use my camera remote to take pictures of hummingbirds in my yard. But I also tried to get it to work in the house right where it worked on Monday. 

VIP
Posts: 11,116
Registered: ‎08-13-2015

Re: Camera Connect App not working


@Jerry4bow wrote:

I was at home both times. The first time I was downloading pictures to my iPad. The second time I was trying to use my camera remote to take pictures of hummingbirds in my yard. But I also tried to get it to work in the house right where it worked on Monday. 


It would help to know which camera you are using.  I think the problem is related to switching devices that you are connecting to.  You need separate Wi-Fi- setups in the camera for each device that you want to connect to.  You alwo need separate Wi-Fi setups for each wireless access point that you want to connect to.

 

 

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