09-22-2019 09:41 AM
I just started having this problem as well, was working fine yesterday afternoon but suddenly in the evening and now it refuses to actually connect. WiFi connection is made but never gets to the actual camera linking to the app. Did all the things suggested - deleted app, shut down phone, restarted and reinstalled app, turned off WiFi on camera, restarted and turned WiFi back on, still no connection. Sees the WiFi connection just fine, but no camera connection. No iOS updates.
09-22-2019 02:13 PM
Camera: Canon PowerShot SX620 HS WiFi
Phone: iPhone 6, iOS 12.4.1
I have an iPhone 6s, and mine updated the iOS about a week ago to 12.4.1. Today it wants to install iOS 13.
09-22-2019 08:15 PM
09-23-2019 08:42 AM
We've put together this step-by-step video of connecting the SX620 HS to an iOS device:
If issues persist, I suggest that you give us a call EST at (800)652-2666 from M-F 9am-7pm. Certain Wi-Fi issues are easier to resolve over the phone.
09-24-2019 06:57 PM