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Occasional Contributor
Posts: 8
Registered: ‎09-22-2019

Re: Camera Connect App not working

I just started having this problem as well, was working fine yesterday afternoon but suddenly in the evening and now it refuses to actually connect. WiFi connection is made but never gets to the actual camera linking to the app. Did all the things suggested - deleted app, shut down phone, restarted and reinstalled app, turned off WiFi on camera, restarted and turned WiFi back on, still no connection. Sees the WiFi connection just fine, but no camera connection. No iOS updates.

Occasional Contributor
Posts: 8
Registered: ‎09-22-2019

Re: Camera Connect App not working

Details

Camera: Canon PowerShot SX620 HS WiFi
Phone: iPhone 6, iOS 12.4.1
VIP
Posts: 8,598
Registered: ‎08-13-2015

Re: Camera Connect App not working


@koshka42 wrote:
Details

Camera: Canon PowerShot SX620 HS WiFi
Phone: iPhone 6, iOS 12.4.1

I have an iPhone 6s, and mine updated the iOS about a week ago to 12.4.1.  Today it wants to install iOS 13.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 8
Registered: ‎09-22-2019

Re: Camera Connect App not working

Oh, I didn’t see an OS update when I looked, I wonder if that will help? Thanks for the heads up!
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Occasional Contributor
Posts: 6
Registered: ‎09-03-2019

Re: Camera Connect App not working

Updating didn't weem to do anything for me.

Occasional Contributor
Posts: 8
Registered: ‎12-30-2018

Re: Camera Connect App not working

I am on IPhone 8 with iOS 12.4.1 and I have just downloaded some shots from my 70D.

I see there is iOS 13 waiting to install but will wait until my Vacation is finished before I take a chance on it.
Occasional Contributor
Posts: 8
Registered: ‎09-22-2019

Re: Camera Connect App not working

So far I am not seeing an iOS 13 update, I will wait to see what happens...
Product Expert
Posts: 28
Registered: ‎07-03-2019

Re: Camera Connect App not working

Hello everyone,

 

We've put together this step-by-step video of connecting the SX620 HS to an iOS device:

https://www.youtube.com/watch?v=BZ_AJCPIYDs

 

If issues persist, I suggest that you give us a call EST at (800)652-2666 from M-F 9am-7pm. Certain Wi-Fi issues are easier to resolve over the phone.

Occasional Contributor
Posts: 6
Registered: ‎09-03-2019

Re: Camera Connect App not working

Thank you!  I'll give it a try.

Occasional Contributor
Posts: 8
Registered: ‎09-22-2019

Re: Camera Connect App not working

Called Canon, Mike and I tried EVERYTHING and can’t find the issue. We don’t think it’s my phone as we tried it with my iPad and still no joy. The phone sees the wifi, the iPad sees the wifi, but the camera won’t connect. Went out and got a brand new camera. Guess what won’t connect? I believe this is Canon Camera Connect/iOS related. App may need an update?
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