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New Contributor
Posts: 1
Registered: ‎02-20-2019

App crashing

I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating Smiley Sad can you suggest anything at all?
VIP
Posts: 10,837
Registered: ‎12-07-2012

Re: App crashing

"...can you suggest anything at all?"

 

Call Canon 1 (800) 652-2666

EOS 1DX and 1D Mk IV, along with less and less other stuff.
Honored Contributor
Posts: 7,786
Registered: ‎08-13-2015

Re: App crashing


@Kalekam wrote:
I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating Smiley Sad can you suggest anything at all?

You need to contact Canon Support for your country.

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